At a Glance
- Tasks: Lead service charge management and income maximisation for a diverse housing portfolio.
- Company: Respected housing provider in London with a commitment to excellence.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Opportunity to lead a high-performing team and enhance customer service.
- Why this job: Join a dynamic team and drive improvements in service charge processes.
- Qualifications: Experience in service charge management and strong financial skills required.
The predicted salary is between 50000 - 60000 £ per year.
Join a respected housing provider on a permanent basis in London. This is an exciting opportunity for a service charge professional with strong financial and operational expertise to lead the delivery of service charge and related income services across a mixed tenure housing portfolio. The successful candidate will play a key strategic role in ensuring service charges are accurate, transparent, compliant, and fully recoverable, while driving service improvements and leading a high-performing team.
The organisation is seeking a confident and commercially aware individual with strong stakeholder management skills and extensive knowledge of service charge legislation and best practice within social housing or residential property management.
Day‑to‑day of the role
- Service Charge Leadership & Compliance
- Lead the setting, review, and issuing of service charge budgets, estimates, and actual accounts across multiple tenures.
- Ensure compliance with the Landlord and Tenant Act, Housing Acts, Consumer Standards, and relevant legislation and case law.
- Oversee Section 20 consultations and manage relationships with leaseholders, homeowners, and service providers.
- Provide expert advice on service charge matters across the organisation.
- Drive continuous improvement through complaint resolution, service reviews, and customer‑focused practices.
- Financial Management & Reporting
- Develop robust service charge budgets for existing stock and new developments.
- Monitor expenditure against budgets, identifying variances and implementing corrective actions.
- Lead year‑end reconciliation processes, including surplus and deficit management.
- Support financial reporting processes and present performance information to senior stakeholders, boards, and resident forums.
- Income Collection & Arrears Management
- Oversee service charge billing, debt monitoring, and income recovery processes.
- Ensure accurate administration of payment methods and customer accounts.
- Monitor arrears performance and support sustainable payment arrangements for residents.
- Managing Agent & Stakeholder Management
- Scrutinise managing agent expenditure to ensure value for money and compliance with lease agreements.
- Build strong relationships with internal teams, residents, leaseholders, and external partners.
- Support colleagues in managing third‑party relationships and operational delivery.
- Leadership & Service Improvement
- Lead and develop a high-performing service charge and income team.
- Promote a culture of accountability, collaboration, and customer service excellence.
- Drive innovation, process improvements, and system enhancements across the function.
- Support audits, governance activities, and regulatory assurance processes.
Skills you need
- Significant experience within service charge management in social housing or residential property management.
- Strong financial management and budgeting experience.
- Good understanding of service charge legislation, leasehold management, and income recovery.
- Experience managing teams and driving operational improvements.
- Confident communicator with the ability to engage effectively with senior stakeholders and residents.
- Part‑qualified CCAB or equivalent financial qualification desirable.
Service Charge & Income Maximisation Manager in London employer: Hyperion Partners
As a leading housing provider in London, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to excel. With competitive salaries and a commitment to professional development, we offer unique opportunities for growth within the social housing sector, ensuring that our team members are equipped with the skills and knowledge to drive service improvements and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge & Income Maximisation Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their mission, especially around service charge management and compliance. We want to see that you’re not just a fit on paper!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on showcasing your financial expertise and stakeholder management skills, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Charge & Income Maximisation Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Charge & Income Maximisation Manager role. Highlight your experience in service charge management and financial expertise, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your stakeholder management skills and knowledge of service charge legislation. Let us know why you’re excited about joining our team!
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Did you improve service charge accuracy or lead a successful team? We love to see quantifiable results that show how you’ve made a difference in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us. We can’t wait to hear from you!
How to prepare for a job interview at Hyperion Partners
✨Know Your Legislation
Make sure you brush up on the relevant service charge legislation, including the Landlord and Tenant Act and Housing Acts. Being able to discuss these confidently will show that you’re not just familiar with the rules but can also apply them in real-world scenarios.
✨Showcase Your Financial Savvy
Prepare to discuss your experience with budgeting and financial management. Bring examples of how you've developed service charge budgets or managed expenditure in previous roles. This will demonstrate your ability to handle the financial aspects of the position effectively.
✨Highlight Stakeholder Management Skills
Think of specific instances where you've successfully managed relationships with stakeholders, whether they are residents, leaseholders, or external partners. Be ready to share how you’ve navigated challenges and built strong connections, as this is crucial for the role.
✨Demonstrate Leadership Qualities
Prepare to talk about your leadership style and how you've developed high-performing teams in the past. Share examples of how you've driven service improvements and fostered a culture of accountability and collaboration within your team.
