At a Glance
- Tasks: Be the friendly face of our community, ensuring residents feel valued and supported.
- Company: Join a leading innovator in the Build-to-Rent sector in a vibrant London location.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting community events and a supportive team atmosphere await you!
- Why this job: Kickstart your career in customer service and make a real difference in residents' lives.
- Qualifications: 1+ year in customer-focused roles; passion for service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join a leader in the innovative Build-to-Rent (BTR) sector, as an enthusiastic and service-driven Resident Services Advisor for their impressive new development in a desirable London location. This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident-focused world of BTR.
Core Focus of the Role
As the first point of contact, you’ll be key to defining the resident experience. Reporting to the General Manager, you’ll manage the day-to-day needs of the community, ensuring every resident feels valued and their living experience is seamless.
Day-to-Day of the Role
- Front-of-House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co-working spaces, private dining) with energy and professionalism.
- Customer Service Excellence: Providing five-star, personalised service to all residents, addressing queries, resolving minor issues, and facilitating a positive community atmosphere.
- Maintenance Liaison: Acting as the primary contact for maintenance issues, logging repair requests accurately, liaising with the Facilities team, and tracking resolution times to ensure resident satisfaction.
- Community Engagement: Assisting the General Manager with the planning and execution of resident events, social activities, and community initiatives to foster a vibrant on-site culture.
- Administrative Support: Handling incoming and outgoing mail and parcels securely, assisting with move-in/move-out procedures, and ensuring resident files are up-to-date and compliant.
- Leasing Support: Assisting the Leasing team with arranging viewings, preparing welcome packs, and providing information to prospective residents when required.
Skills You Need
- Experience: Previous experience (minimum 1 year) in a highly customer-focused role, such as hotel reception, luxury retail, premium hospitality, or residential concierge/front-of-house. Experience within the BTR sector is a bonus.
- Service Mindset: A genuine passion for delivering outstanding customer care and building positive relationships with diverse individuals.
- Communication: Excellent verbal and written communication skills with a confident and articulate phone manner.
- Organisation: Strong administrative and time management skills, capable of multitasking effectively in a busy environment.
- IT Proficiency: Competence in using relevant software, including CRM, property management systems, and Microsoft Office Suite.
- Attitude: An enthusiastic, flexible, and reliable team player with a problem-solving approach.
To Apply
To apply for the role of Resident Services Advisor – Build-to-Rent, submit your CV using the form below. Your submission will be sent to George Arnold.
Resident Services Advisor – Build-to-Rent in London employer: Hyperion Partners
As a leader in the Build-to-Rent sector, our company offers an exceptional work environment where customer service professionals can thrive. Located in a desirable area of London, we foster a vibrant community culture and provide ample opportunities for employee growth through training and development. Join us to be part of a dynamic team that values every resident's experience and prioritises excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Advisor – Build-to-Rent in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can enhance the resident experience.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a fantastic fit for the Resident Services Advisor position.
We think you need these skills to ace Resident Services Advisor – Build-to-Rent in London
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your enthusiasm for customer service in your application. We want to see how you’ve gone above and beyond to create positive experiences for others, especially in roles similar to the Resident Services Advisor.
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tweak it for this role by emphasising your relevant experience in customer-focused positions. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:When writing your cover letter or any application materials, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Hyperion Partners
✨Know the BTR Sector
Familiarise yourself with the Build-to-Rent sector and its unique aspects. Research the company’s developments and their approach to resident services, so you can speak confidently about how you can contribute to enhancing the resident experience.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles that highlight your customer service excellence. Think of situations where you resolved issues or created a positive atmosphere, as this will demonstrate your service mindset and ability to connect with residents.
✨Demonstrate Strong Communication
Practice articulating your thoughts clearly and confidently. Since communication is key in this role, consider doing mock interviews with friends or family to refine your verbal skills and ensure you come across as approachable and professional.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks effectively. Share examples of how you've handled busy environments in the past, showcasing your time management and organisational abilities, which are crucial for the day-to-day operations of a Resident Services Advisor.
