Lobby Assistant in London

Are you a dedicated and professional Lobby Assistant? Now’s your chance to support the concierge team at a prestigious, luxury residential building in a highly sought-after Central London location.

This is an excellent opportunity for an individual with exceptional customer service skills who is looking to start or progress their career within the high‑end residential or hospitality sectors.

Core focus of the Lobby Assistant – Luxury Residential Building

The Lobby Assistant is the first point of contact for residents and visitors, playing a crucial supporting role to the Concierge team. You will be instrumental in creating a welcoming and secure environment, ensuring the smooth flow of front‑of‑house operations.

Day‑to‑day of the role

• Front‑of‑House Support: Greet all residents and visitors with warmth and professionalism, announcing guests to residents as required.
• Administrative Duties: Assist the Concierge with essential administrative tasks, including managing mail, packages, and deliveries, ensuring accurate logging and timely distribution.
• Security & Access Control: Monitor lobby activity, manage key logging systems, and assist with resident access procedures, ensuring the security protocols of the building are maintained.
• Information & Assistance: Answer incoming calls and manage general enquiries, providing accurate information about building services and local amenities.
• Presentation: Ensure the lobby, reception desk, and immediate external areas are maintained to an impeccable, 5‑star standard at all times.
• Liaison: Coordinate with the maintenance and housekeeping teams to report and follow up on any building issues.

Skills you need

You are impeccably presented, personable, and possess a proactive, can‑do attitude. You understand the demands of a high‑end service environment and are committed to delivering discreet, polished customer service.

Essential Requirements

• Experience: Previous experience in a customer‑facing role, preferably within hospitality, luxury retail, or residential property.
• Customer Service Excellence: Exceptional communication and interpersonal skills with a naturally helpful and professional demeanour.
• Presentation: An immaculate personal appearance that reflects the luxury nature of the building.
• Technical Skills: Competent in using standard office software and managing logbook systems (training on specific residential software will be provided).
• Organisation: Excellent organisational skills, with the ability to manage multiple tasks efficiently under pressure.
• Flexibility: Willingness to work flexible hours, which may include evenings and weekends, as required by the building rota.

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