Join a respected Housing Association as Housing Officer on a temporary basis.
Location: London
Rate: £28 – £30 per hour
Contract: Temporary
This is an excellent opportunity for a housing professional who is passionate about delivering outstanding resident services, managing tenancies effectively, and contributing to the creation of safe, sustainable communities.
Core focus of the role
As a Housing Officer, you will be responsible for managing a designated patch of properties and delivering a comprehensive housing management service. You will act as the primary point of contact for residents, ensuring tenancy-related matters are handled professionally and efficiently.
Day-to-day of the role
- Manage a portfolio of residential tenancies.
- Conduct tenancy sign-ups, reviews, audits, successions, assignments, and mutual exchanges.
- Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches.
- Support residents to sustain their tenancies and access relevant support services.
- Carry out estate inspections and identify opportunities for service improvement.
- Work collaboratively with internal teams, contractors, and external agencies.
- Manage low-level rent arrears and support income recovery initiatives.
- Respond to resident enquiries and complaints in a timely and customer-focused manner.
- Maintain accurate records and case management notes.
Skills you need
- Previous experience working as a Housing Officer or within a housing management environment.
- Strong understanding of housing legislation, tenancy management, and ASB processes.
- Excellent communication and stakeholder management skills.
- Ability to manage a diverse caseload and work independently.
- Strong problem-solving and conflict-resolution abilities.
- Experience using housing management systems and Microsoft Office.
- Full UK driving licence and access to a vehicle is desirable.
What’s on offer
- Opportunity to work with a well-established social housing provider.
- Competitive hourly rate.
- Immediate start available.
- Flexible temporary contract with potential for extension.
- Dedicated support from the specialist Housing team at Hyperion Partners.
#J-18808-Ljbffr
Housing Officer employer: Hyperion Partners
Join a leading community housing provider in Wandsworth as a Senior Resident Contact Centre Officer, where you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With a hybrid working pattern and a focus on delivering exceptional customer service, this role offers the chance to make a meaningful impact in the community while enjoying competitive benefits and a commitment to staff well-being.
