Concierge

• Competitive salary.

Are you an an experienced and professional Concierge looking to make the move and establish yourself in a prestigious residential development in London? Then keep reading to get more on this opportunity for a customer-focused individual who takes pride in delivering an exceptional resident experience. As the first point of contact, you will play a key role in creating a welcoming, safe and well-managed environment while providing the highest standards of service to residents, visitors and contractors.

London

£28,000 – £32,000 + Benefits

Core focus of the role

As Concierge, you will be responsible for ensuring the smooth day-to-day operation of the front-of-house reception area, delivering outstanding customer service and supporting the effective management of the development.

What your day-to-day looks like

• Providing a warm, professional and courteous welcome to residents, guests and visitors.
• Managing the reception desk and acting as the primary point of contact for all front-of-house enquiries.
• Monitoring access to the building and maintaining high standards of security.
• Receiving and managing parcels, deliveries and resident correspondence.
• Liaising with contractors, maintenance teams and property management to ensure issues are addressed promptly.
• Responding efficiently to resident requests and resolving queries in a professional manner.
• Conducting regular patrols of communal areas where required and reporting any maintenance or health and safety concerns.
• Maintaining accurate records, incident logs and handover reports.
• Supporting emergency procedures and responding calmly and effectively to incidents when required.
• Ensuring the reception and communal areas remain clean, presentable and welcoming at all times.

What’s on offer

• Competitive salary.
• Comprehensive training and ongoing development.
• Opportunity to work within a prestigious London residential development.
• Supportive and professional working environment.
• Career progression opportunities.
• Company benefits package.

Skills you need

The successful candidate will have a passion for delivering first-class customer service and be confident interacting with people from a wide range of backgrounds.

You Will Ideally Have

• Previous experience as a Concierge, Front of House Receptionist or within luxury residential, hospitality or customer service environments.
• Exceptional communication and interpersonal skills.
• A professional, polished and approachable manner.
• Strong organisational skills with the ability to prioritise a varied workload.
• Excellent attention to detail.
• Confidence using Microsoft Office and property management or visitor management systems.
• The ability to remain calm under pressure and deal with situations discreetly and professionally.
• A flexible approach to working shifts, including evenings, weekends and bank holidays where required.