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For Companies At a Glance
- Tasks: Drive occupancy and revenue by delivering exceptional service throughout the leasing process.
- Company: Join a top operator in the Build-to-Rent sector in Birmingham.
- Benefits: Dynamic work environment with opportunities for career growth and development.
- Other info: Be part of a vibrant community atmosphere and enhance your professional skills.
- Why this job: Launch your career in property leasing while making a real impact on residents' lives.
- Qualifications: Previous experience in sales or customer-facing roles is preferred.
The predicted salary is between 25000 - 30000 £ per year.
Join a highly regarded operator in the Build-to-Rent (BTR) sector, as Leasing Associate in Birmingham. This is an excellent opportunity for a service-driven professional to launch or accelerate their career in property leasing within a dynamic, customer-centric environment.
Core focus of the Leasing Associate
Working closely with the Leasing Manager and General Manager, you will be crucial to the development’s success by driving occupancy and revenue. Your focus will be on delivering exceptional service throughout the customer journey, from initial enquiry to securing the tenancy.
Day-to-day of the role
- Sales & Viewings: Conducting engaging and informative viewings of apartments and the extensive amenity spaces, converting potential residents into applicants through excellent product knowledge and persuasive communication.
- Lead Management: Diligently managing all incoming enquiries (phone, email, walk‑ins) and maintaining the prospect database using the property management system (CRM).
- Application Processing: Assisting with the full leasing cycle, including guiding applicants through the referencing process, preparing tenancy documentation, and ensuring all legal requirements are met.
- Market Insight: Assisting the Leasing Manager in tracking local market rents and competitor activity to provide informed feedback on pricing strategies.
- Resident Liaison: Supporting the smooth move‑in process for new residents, ensuring a high level of satisfaction from day one.
- Administrative Support: Performing general administrative tasks related to leasing, file management, and maintaining the show home/leasing office presentation.
- Service Delivery: Contributing to the overall vibrant community atmosphere by being a friendly and professional front‑of‑house presence.
Skills You Need
- Experience: Previous experience (minimum 6 months) in sales, lettings, hospitality, or a customer‑facing role. Direct experience in residential lettings or the BTR sector is advantageous but not essential.
- Sales Drive: A confident communicator with a natural aptitude for sales and meeting targets.
- Customer Focus: A genuine commitment to providing exceptional customer service and creating positive first impressions.
- Organisation: Excellent administrative skills, meticulous attention to detail, and a proactive approach to follow‑up tasks.
- IT Skills: Competence in using CRM systems, property software, and Microsoft Office applications.
- Legislation: A willingness to quickly learn and apply UK lettings legislation and compliance requirements.
Leasing Associate in Birmingham employer: Hyperion Partners
Contact Detail:
Hyperion Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate in Birmingham
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects in the BTR sector. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! As a Leasing Associate, you'll need to sell apartments and amenities. Prepare a few key points about what makes the properties special and rehearse how you'd present them during viewings.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Leasing Associate in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer-facing roles. We want to see how you've gone above and beyond to provide exceptional service, as this is key for the Leasing Associate position.
Be Engaging and Personable: Your written application should reflect your personality! Use a friendly tone and demonstrate your communication skills. Remember, we’re looking for someone who can connect with potential residents and make them feel welcome.
Tailor Your Application: Don’t just send out the same application everywhere. Take the time to tailor your CV and cover letter to our specific role. Mention your interest in the Build-to-Rent sector and how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Hyperion Partners
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the properties you'll be leasing. Familiarise yourself with the amenities, local market trends, and what makes your potential employer stand out in the BTR sector. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your commitment to creating positive first impressions and ensuring customer satisfaction throughout their journey.
✨Be Ready to Discuss Sales Strategies
Brush up on your sales techniques and be prepared to discuss how you would convert viewings into applications. Think about persuasive communication methods and how you can effectively manage leads. Showing that you have a proactive approach to driving occupancy will impress the interviewers.
✨Demonstrate Your Organisational Skills
In this role, you'll need to juggle multiple tasks, from managing enquiries to processing applications. Be ready to talk about how you stay organised and ensure attention to detail in your work. Sharing specific examples of how you've managed similar responsibilities in the past will highlight your suitability for the position.