Hyperion Partners is recruiting an experienced Service Charge Advisor to join a social housing organisation on an interim basis. We're looking for someone with experience in service charges, rent or housing finance who can confidently investigate customer queries, resolve issues and provide clear, accurate information. Key Responsibilities: * Manage and resolve service charge and rent enquiries. * Investigate discrepancies and explain charges to customers. * Work closely with Finance, Housing and Complaints teams. * Monitor outstanding queries and prevent unnecessary escalations. * Support annual rent and service charge notifications. * Identify recurring issues and recommend improvements. What We're Looking For: * Experience in service charges, rent or housing finance. * Strong customer service and query resolution skills. * Experience within social housing is desirable. * Excellent communication and attention to detail. * Ability to manage workloads and take ownership of issues. This is a fantastic opportunity for someone who enjoys problem-solving, working with financial information and delivering excellent customer service
Service Charge Advisor employer: Hyperion Partners Limited
Hyperion Partners is an exceptional employer for those looking to transition from property roles into a rewarding recruitment career. With a strong focus on employee development, you will receive comprehensive training and mentorship from experienced recruiters, allowing you to build your own network and market expertise in a supportive, ambitious environment. The hybrid working model in London offers flexibility, while the potential for rapid career progression ensures that your hard work translates into meaningful rewards.
