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- Tasks: Be the friendly face of our community, managing resident needs and ensuring a seamless living experience.
- Company: Join a leading innovator in the Build-to-Rent sector with a focus on resident satisfaction.
- Benefits: Competitive pay, great work environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a vibrant community.
- Why this job: Kickstart your career in customer service while making a real difference in residents' lives.
- Qualifications: Passion for customer service and a desire to create positive experiences.
The predicted salary is between 30000 - 40000 £ per year.
Hyperion Partners is delighted to be recruiting on behalf of our client, a leader in the innovative Build-to-Rent (BTR) sector, seeking a highly enthusiastic and service-driven Resident Services Advisor for their impressive new development in a desirable London location. This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident-focused world of BTR.
The Role: Resident Services Advisor
As the first point of contact, you’ll be key to defining the resident experience. Reporting to the General Manager, you’ll manage the day-to-day needs of the community, ensuring every resident feels valued and their living experience is seamless.
Core Responsibilities Will Include:
- Front-of-House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co-working spaces, private dining) with energy and professionalism.
- Customer Service Excellence: Providing five-star, personalised service to all residents, addressing queries, resolving minor issues, and facilitating a positive community atmosphere.
- Maintenance Liaison: Acting as the primary contact for maintenance issues, logging repair requests accurately, liaising with the Facilities team, and tracking resolution times to ensure resident satisfaction.
- Community Engagement: Assisting in organising community events and activities to foster a sense of belonging among residents.
Resident Services Advisor - Build-To-Rent (BTR) employer: Hyperion Partners Limited
Contact Detail:
Hyperion Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Advisor - Build-To-Rent (BTR)
✨Tip Number 1
Network like a pro! Reach out to people in the Build-to-Rent sector on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Services Advisor role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and community engagement. We suggest role-playing with a friend to boost your confidence and ensure you shine when discussing how you’d create a positive resident experience.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your enthusiasm for customer service and community building shine through. We want them to see how passionate you are about making residents feel valued.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so take advantage of our resources and get that foot in the door!
We think you need these skills to ace Resident Services Advisor - Build-To-Rent (BTR)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that five-star service vibe to our residents, so share any relevant experiences that highlight your dedication to making people feel valued.
Tailor Your Application: Make sure to customise your application to fit the Resident Services Advisor role. Use keywords from the job description and relate your skills to the core responsibilities. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Professional Yet Approachable: While we love a friendly tone, remember to keep it professional. Your written application is your first impression, so balance warmth with professionalism. We’re looking for someone who can engage with residents while maintaining a high standard of service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Hyperion Partners Limited
✨Know the BTR Sector
Familiarise yourself with the Build-to-Rent (BTR) sector and its unique challenges. Understanding the dynamics of resident services and community engagement will show your enthusiasm and readiness to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues and created a positive atmosphere, as this role is all about making residents feel valued.
✨Demonstrate Front-of-House Management Experience
If you've managed a reception desk or similar environment before, be ready to discuss it. Talk about how you handled bookings and maintained professionalism under pressure, as these skills are crucial for the role.
✨Engage with Community Initiatives
Research any community engagement initiatives that the company has implemented. Showing that you’re proactive about fostering a sense of community will resonate well with the interviewers and demonstrate your fit for the role.