Location: London Salary: Competitive, dependent on experience Contract: 6-12 Months Department: Property Services / Repairs and Maintenance About the Role We are currently seeking an organised, proactive and customer-focused Repairs Administrator to join a housing association on a temporary basis. This is an excellent opportunity for an experienced administrator to support a busy repairs and maintenance team, helping to manage repair requests, coordinate contractors and ensure residents receive a responsive and professional service. The successful candidate will be able to hit the ground running, manage a busy workload and provide effective administrative support from day one. Key Responsibilities * Receive, log and process repair requests from residents via telephone, email and online systems. * Raise repair orders and maintain accurate records on the housing management system. * Schedule appointments and coordinate access between residents and contractors. * Monitor outstanding repairs and follow up with contractors to ensure work is completed within agreed timescales. * Respond to resident enquiries and provide updates on appointments, delays and repair progress. * Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues. * Identify overdue or urgent repairs and escalate cases appropriately. * Assist with general administration, data entry and performance reporting. Essential Requirements * Previous experience in administration or customer service, ideally within housing or property maintenance. * Excellent communication and telephone skills. * Strong organisational skills and attention to detail. * Good IT skills, including Microsoft Office and database systems. * Ability to manage competing priorities in a fast-paced environment. * A flexible, proactive approach and the ability to work independently. * Availability to start at short notice. Desirable Experience Experience within a housing association, local authority or social housing environment would be advantageous. Familiarity with responsive repairs, contractor scheduling and housing management systems is desirable. What We Offer * An opportunity to gain further experience within the social housing sector. * A supportive and professional working environment. * Competitive hourly rate, dependent on experience. * An opportunity to make an immediate contribution to a busy property services team. How to Apply If you are an experienced administrator who can hit the ground running and support a busy repairs team, we would love to hear from you
Repairs Administrator employer: Hyperion Partners Limited
Hyperion Partners is an exceptional employer for those looking to transition from property roles into a rewarding recruitment career. With a strong focus on employee development, you will receive comprehensive training and mentorship from experienced recruiters, allowing you to build your own network and market expertise in a supportive, ambitious environment. The hybrid working model in London offers flexibility, while the potential for rapid career progression ensures that your hard work translates into meaningful rewards.
