Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents during night shifts, ensuring safety and satisfaction.
- Company: Join a reputable property management company in the heart of London.
- Benefits: Enjoy a competitive salary and a balanced 4 on, 4 off work schedule.
- Why this job: Gain valuable experience while making a real difference in residents' lives.
- Qualifications: Customer service skills are key; previous experience is a bonus but not required.
- Other info: Must have own transport for potential travel between sites.
Location: London
Hours: 8:00 PM - 8:00 AM (4 days on, 4 days off).
Salary: £28,000 - £32,000 dependent on experience.
Training: 3-4 weeks of daytime training to begin.
About the Role: We are delighted to partner with our client to find a passionate and highly organised individual to join their team in London as a Night Resident Service Manager. This is a great opportunity for someone with strong customer service skills to be the main point of contact for residents during night shifts, ensuring a safe, welcoming, and responsive environment.
Key Responsibilities:
- Acting as the first point of contact for resident queries, concerns, and emergencies during night shifts.
- Conducting regular building walks to ensure safety, cleanliness, and maintenance standards are upheld.
- Handling minor maintenance issues and reporting larger problems through the appropriate channels.
- Providing excellent customer service and ensuring resident satisfaction throughout shifts.
- Ensuring security protocols are followed and responding to any security-related issues.
- Completing detailed shift reports and handing over relevant information to the daytime team.
Requirements:
- Previous experience in a similar role is helpful but not essential.
- Must have own transport and be willing to travel between sites if required.
- Strong customer service skills with a professional and approachable demeanor.
- Ability to remain calm under pressure and effectively handle emergencies.
- Presentable appearance and excellent communication skills.
Benefits:
- Competitive salary.
- 4 days on, 4 days off shift pattern for a good work-life balance.
- Opportunity to gain valuable experience within a reputable property management company.
Night Resident Service Manager employer: Hyperion Partners Limited
Contact Detail:
Hyperion Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Resident Service Manager
✨Tip Number 1
Familiarise yourself with the property management industry, especially focusing on night service roles. Understanding the specific challenges and responsibilities of a Night Resident Service Manager will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the property management sector. Attend local events or join online forums to connect with others who may have insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated strong customer service skills. Think of examples where you handled emergencies or resolved conflicts effectively, as these will be crucial in your role.
✨Tip Number 4
Showcase your ability to remain calm under pressure. Consider practising responses to potential emergency situations that could arise during night shifts, as this will demonstrate your readiness for the role.
We think you need these skills to ace Night Resident Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved managing resident queries or emergencies. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your ability to create a safe and welcoming environment for residents. Mention your strong communication skills and how you handle pressure.
Highlight Relevant Skills: In your application, emphasise your organisational skills, ability to conduct building walks, and experience with maintenance issues. These are key responsibilities of the Night Resident Service Manager role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hyperion Partners Limited
✨Showcase Your Customer Service Skills
As a Night Resident Service Manager, you'll be the main point of contact for residents. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to provide excellent service.
✨Demonstrate Your Problem-Solving Abilities
The role involves handling minor maintenance issues and emergencies. Think of specific situations where you've had to think on your feet and resolve problems quickly, and be ready to discuss these during the interview.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, as well as listening actively. You might be asked how you would communicate with residents during a crisis, so have a strategy in mind.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company culture, team dynamics, and expectations for the Night Resident Service Manager. This not only demonstrates your enthusiasm but also helps you assess if it's the right fit for you.
