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For Companies At a Glance
- Tasks: Be the friendly face of our community, ensuring residents feel valued and supported.
- Company: Join a leading innovator in the Build-to-Rent sector with a vibrant culture.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Kickstart your career in customer service while making a real difference in residents' lives.
- Qualifications: Previous customer service experience and a passion for helping others.
- Other info: Exciting role with plenty of opportunities to engage and connect with a diverse community.
The predicted salary is between 30000 - 40000 £ per year.
Hyperion Partners is delighted to be recruiting on behalf of our client, a leader in the innovative Build-to-Rent (BTR) sector, seeking a highly enthusiastic and service-driven Resident Services Advisor for their impressive new development in a desirable London location. This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident-focused world of BTR.
The Role:
As the first point of contact, you'll be key to defining the resident experience. Reporting to the General Manager, you'll manage the day-to-day needs of the community, ensuring every resident feels valued and their living experience is seamless.
Core Responsibilities Will Include:
- Front-of-House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co-working spaces, private dining) with energy and professionalism.
- Customer Service Excellence: Providing five-star, personalised service to all residents, addressing queries, resolving minor issues, and facilitating a positive community atmosphere.
- Maintenance Liaison: Acting as the primary contact for maintenance issues, logging repair requests accurately, liaising with the Facilities team, and tracking resolution times to ensure resident satisfaction.
- Community Engagement: Assisting the General Manager with the planning and execution of resident events, social activities, and community initiatives to foster a vibrant on-site culture.
- Administrative Support: Handling incoming and outgoing mail and parcels securely, assisting with move-in/move-out procedures, and ensuring resident files are up-to-date and compliant.
- Leasing Support: Assisting the Leasing team with arranging viewings, preparing welcome packs, and providing information to prospective residents when required.
The Ideal Candidate
We are looking for an engaging, proactive, and exceptionally organised individual with:
- Experience: Previous experience (minimum 1 year) in a highly customer-focused role, such as hotel reception, luxury retail, premium hospitality, or residential concierge/front-of-house. Experience within the BTR sector is a bonus.
- Service Mindset: A genuine passion for delivering outstanding customer care and building positive relationships with diverse individuals.
- Communication: Excellent verbal and written communication skills with a confident and articulate phone manner.
- Organisation: Strong administrative and time management skills, capable of multitasking effectively in a busy environment.
- IT Proficiency: Competence in using relevant software, including CRM, property management systems, and Microsoft Office Suite.
- Attitude: An enthusiastic, flexible, and reliable team player with a problem-solving approach.
Resident Services Advisor - Build-to-Rent (BTR) in Manchester employer: Hyperion Partners Limited
Contact Detail:
Hyperion Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Advisor - Build-to-Rent (BTR) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the BTR sector or related fields. Attend industry events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm shine through. Share your passion for customer service and how you can create a positive resident experience. Remember, they’re looking for someone who fits into their vibrant community!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will help you demonstrate your service mindset and problem-solving skills, which are key for a Resident Services Advisor.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Resident Services Advisor - Build-to-Rent (BTR) in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create a positive experience for customers in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Resident Services Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for.
Be Professional Yet Approachable: While it's important to maintain professionalism in your written application, don't be afraid to let your personality come through. We want to see that you're not just qualified, but also a friendly and engaging individual who would fit well in our community.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Hyperion Partners Limited
✨Know the BTR Sector
Familiarise yourself with the Build-to-Rent sector and its unique challenges. Research the company’s values and recent developments in the industry to show your enthusiasm and understanding during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles that highlight your customer service excellence. Think of situations where you went above and beyond for a resident or customer, as this will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks effectively. You might want to share a time when you successfully juggled various responsibilities, like handling front-of-house duties while coordinating an event.
✨Engage with Enthusiasm
Your attitude matters! Approach the interview with energy and positivity. Show your passion for creating a vibrant community atmosphere and how you can contribute to enhancing the resident experience.