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- Tasks: Be the friendly face for residents and guests, handling requests and ensuring smooth operations.
- Company: Join a top-notch property management firm known for excellence in high-end residential services.
- Benefits: Enjoy a competitive salary, flexible shifts, and a vibrant work environment.
- Why this job: Make a real impact on resident experiences while working in a dynamic and supportive team.
- Qualifications: No specific qualifications required, just a passion for service and a professional attitude.
- Other info: Work 4 days on, 4 days off, with day shifts from 7 AM to 7 PM.
The predicted salary is between 28000 - 28800 £ per year.
Location: Reading
Salary: £28,000 - £28,800
Hours: Day Shift – 7:00 AM to 7:00 PM (4 days on, 4 days off)
About the Role
Hyperion Partners are pleased to announce an exciting opportunity for a Day Concierge to join a well-established managing agent in Reading. Our client, an esteemed leader in property management, is seeking a professional and dedicated individual to provide a superior service to residents and guests in a high-end residential development.
As a Day Concierge, you will be the first point of contact for residents, guests, and visitors, ensuring that all requests and enquiries are handled with the utmost professionalism and care. You will play an integral role in enhancing the resident experience, providing an outstanding service while maintaining the smooth day-to-day operation of the property.
Key Responsibilities
- Provide a welcoming and professional service to residents, guests, and visitors, addressing any queries or requests promptly and efficiently.
- Oversee the day-to-day operations of the property, ensuring that all communal areas are maintained to the highest standard.
- Coordinate and manage resident requests, ensuring they are dealt with in a timely and effective manner.
- Assist residents with services such as bookings, transportation, and deliveries, liaising with external service providers when necessary.
- Monitor and manage building security, including access control and CCTV systems.
- Assist with the management of contractors and maintenance teams, ensuring that any necessary work is carried out with minimal disruption.
- Ensure all health and safety regulations are followed, and report any issues or concerns promptly to the management team.
- Build and maintain excellent relationships with residents, guests, and the property management team.
- Handle any emergencies or incidents calmly and professionally, ensuring the safety and well-being of all residents and visitors.
Luxury Day Concierge - Reading employer: Hyperion Partners Limited
Contact Detail:
Hyperion Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Day Concierge - Reading
✨Tip Number 1
Familiarise yourself with the local area of Reading. Knowing the best transport links, restaurants, and attractions will help you provide valuable information to residents and guests, showcasing your commitment to excellent service.
✨Tip Number 2
Practice your communication skills. As a Day Concierge, you'll need to interact with a diverse range of people. Being articulate and approachable will help you build strong relationships with residents and visitors.
✨Tip Number 3
Demonstrate your problem-solving abilities. Think of scenarios where you might need to handle requests or emergencies. Showing that you can remain calm under pressure will make you stand out as a candidate.
✨Tip Number 4
Network with professionals in the property management industry. Attend local events or join online forums to connect with others in the field. This can provide insights into the role and may even lead to referrals.
We think you need these skills to ace Luxury Day Concierge - Reading
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Day Concierge position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and how you can contribute to enhancing the resident experience.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or property management. Use specific examples to demonstrate your ability to handle requests efficiently and maintain high standards of service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Day Concierge role.
How to prepare for a job interview at Hyperion Partners Limited
✨Showcase Your Customer Service Skills
As a Day Concierge, you'll be the first point of contact for residents and guests. Be prepared to share examples of how you've provided exceptional customer service in previous roles, highlighting your ability to handle requests and queries with professionalism.
✨Demonstrate Problem-Solving Abilities
The role involves managing various requests and emergencies. Think of specific situations where you've successfully resolved issues or handled difficult situations, and be ready to discuss these during the interview.
✨Familiarise Yourself with the Property Management Sector
Understanding the basics of property management and the specific challenges faced by high-end residential developments can set you apart. Research the company and its values, and be prepared to discuss how you align with their mission.
✨Emphasise Teamwork and Communication Skills
You'll need to work closely with residents, guests, and the property management team. Prepare to talk about your experience in collaborative environments and how effective communication has helped you succeed in past roles.
