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- Tasks: Lead service charge management and income maximisation for a diverse housing portfolio.
- Company: Respected housing provider focused on service excellence and community impact.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Join a dynamic team dedicated to continuous improvement and customer satisfaction.
- Why this job: Make a real difference in housing while developing your leadership skills.
- Qualifications: Experience in service charge management and strong financial acumen required.
The predicted salary is between 45000 - 55000 £ per year.
Hyperion Partners are currently working with a respected housing provider to recruit an experienced Service Charge & Income Maximisation Manager. This is an exciting opportunity for a service charge professional with strong financial and operational expertise to lead the delivery of service charge and related income services across a mixed tenure housing portfolio. The successful candidate will play a key strategic role in ensuring service charges are accurate, transparent, compliant, and fully recoverable, while driving service improvements and leading a high-performing team. The organisation is seeking a confident and commercially aware individual with strong stakeholder management skills and extensive knowledge of service charge legislation and best practice within social housing or residential property management.
Key Responsibilities
- Service Charge Leadership & Compliance
- Lead the setting, review, and issuing of service charge budgets, estimates, and actual accounts across multiple tenures.
- Ensure compliance with the Landlord and Tenant Act, Housing Acts, Consumer Standards, and relevant legislation and case law.
- Oversee Section 20 consultations and manage relationships with leaseholders, homeowners, and service providers.
- Provide expert advice on service charge matters across the organisation.
- Drive continuous improvement through complaint resolution, service reviews, and customer-focused practices.
- Develop robust service charge budgets for existing stock and new developments.
- Monitor expenditure against budgets, identifying variances and implementing corrective actions.
- Lead year-end reconciliation processes, including surplus and deficit management.
- Support financial reporting processes and present performance information to senior stakeholders, boards, and resident forums.
- Oversee service charge billing, debt monitoring, and income recovery processes.
- Ensure accurate administration of payment methods and customer accounts.
- Monitor arrears performance and support sustainable payment arrangements for residents.
- Scrutinise managing agent expenditure to ensure value for money and compliance with lease agreements.
- Build strong relationships with internal teams, residents, leaseholders, and external partners.
- Support colleagues in managing third-party relationships and operational delivery.
- Lead and develop a high-performing service charge and income team.
- Promote a culture of accountability, collaboration, and customer service excellence.
- Drive innovation, process improvements, and system enhancements across the function.
- Support audits, governance activities, and regulatory assurance processes.
About You
- Significant experience within service charge management in social housing or residential property management.
- Strong financial management and budgeting experience.
- Good understanding of service charge legislation, leasehold management, and income recovery.
- Experience managing teams and driving operational improvements.
- Confident communicator with the ability to engage effectively with senior stakeholders and residents.
- Part-qualified CCAB or equivalent financial qualification desirable.
Service Charge & Income Maximisation Manager in London employer: Hyperion Partners Limited
Contact Detail:
Hyperion Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge & Income Maximisation Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their needs, especially around service charge management and compliance. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’ve got loads of resources to help you shine, so take advantage of everything we offer to boost your application process.
We think you need these skills to ace Service Charge & Income Maximisation Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Charge & Income Maximisation Manager. Highlight your experience in service charge management and financial expertise, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your impact in previous roles, especially around service charge compliance and income maximisation. This helps us see the value you can bring to our team.
Be Clear and Concise: Keep your application clear and concise. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to understand your experience and how it relates to the job.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll find all the information you need there. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Hyperion Partners Limited
✨Know Your Legislation
Make sure you brush up on the relevant service charge legislation, including the Landlord and Tenant Act and Housing Acts. Being able to discuss these confidently will show that you’re not just familiar with the rules but can also apply them in real-world scenarios.
✨Showcase Your Financial Savvy
Prepare to talk about your experience with budgeting and financial management. Bring examples of how you've developed service charge budgets or managed year-end reconciliations. This will demonstrate your ability to handle the financial aspects of the role effectively.
✨Highlight Stakeholder Management Skills
Think of specific instances where you've built strong relationships with stakeholders, whether they are residents, leaseholders, or external partners. Be ready to share how you’ve navigated challenging conversations or resolved conflicts, as this is crucial for the role.
✨Emphasise Leadership Experience
If you've led a team before, come prepared with examples of how you’ve driven performance and fostered a culture of accountability. Discuss any process improvements or innovations you’ve implemented, as this will show your potential to lead a high-performing team.