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- Tasks: Guide prospective residents through the leasing process and showcase apartments with enthusiasm.
- Company: Join a leading client in the Build to Rent sector, focused on exceptional rental experiences.
- Benefits: Enjoy a competitive salary of £30,000 plus commission and flexible working hours.
- Why this job: Be part of a vibrant team delivering outstanding resident experiences in a dynamic environment.
- Qualifications: Previous experience in lettings or customer service is preferred; strong communication skills are essential.
- Other info: Immediate start available; this role could lead to a permanent position.
The predicted salary is between 24000 - 42000 £ per year.
Location: London
Salary: £30,000 plus commission
Hours: Full-time, Monday to Friday (some flexibility may be required)
Contract Type: Temp to Perm
Start Date: Immediate / ASAP
Hyperion Partners are delighted to be partnering with a leading client in the Build to Rent (BTR) sector to recruit a proactive and customer-focused Leasing Associate to join their vibrant team in London. This role offers an excellent opportunity to work within a dynamic, professionally managed residential development focused on delivering an exceptional rental experience.
About the Role
As a Leasing Associate, you will be the key point of contact for prospective residents, guiding them through the leasing process from initial enquiry to move-in. You will be responsible for maximising occupancy, showcasing apartments, and ensuring a smooth and seamless customer journey that reflects the high standards expected in the BTR sector.
Key Responsibilities
- Conduct property tours and present apartments to prospective residents with enthusiasm and professionalism
- Manage enquiries via phone, email, and in person, providing timely and accurate information
- Assist applicants through the application and referencing process, ensuring compliance with company policies and legal requirements
- Prepare and execute tenancy agreements and coordinate lease renewals
- Maintain accurate and up-to-date records in the property management system
- Collaborate closely with the resident services and property management teams to deliver a consistent and outstanding resident experience
- Support marketing initiatives and community engagement activities to attract and retain residents
About You
- Previous experience in lettings, property management, or customer service, preferably within the BTR, PRS, or multi-family housing sectors
- Strong interpersonal and communication skills with a genuine passion for customer service
- Confident and professional approach when dealing with prospective residents and colleagues
- Organised, proactive, and able to manage multiple priorities efficiently
- Knowledge of relevant legislation, such as Right to Rent checks, is desirable
- IT literate with experience of property management or CRM software an advantage
Leasing Associate employer: Hyperion Partners Limited
Contact Detail:
Hyperion Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate
✨Tip Number 1
Familiarise yourself with the Build to Rent (BTR) sector. Understanding the unique aspects of BTR will help you engage more effectively with prospective residents and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your property tour presentation skills. Being able to showcase apartments with enthusiasm and professionalism is key, so consider rehearsing with friends or family to build your confidence.
✨Tip Number 3
Network within the property management community. Attend local events or join online forums related to lettings and property management to connect with industry professionals who can provide insights and potentially refer you to opportunities.
✨Tip Number 4
Stay updated on relevant legislation, such as Right to Rent checks. This knowledge will not only enhance your credibility but also prepare you for questions that may arise during the interview process.
We think you need these skills to ace Leasing Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings, property management, or customer service. Emphasise any previous roles that involved direct interaction with clients, showcasing your strong interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Leasing Associate role. Mention specific experiences that demonstrate your ability to manage enquiries and provide excellent customer service, as well as your knowledge of the BTR sector.
Showcase Your Communication Skills: In your application, highlight your communication skills. Provide examples of how you've successfully managed client interactions, whether through phone, email, or in-person meetings, to illustrate your proactive approach.
Research Relevant Legislation: Familiarise yourself with relevant legislation such as Right to Rent checks. Mention your understanding of these legal requirements in your application to show that you are knowledgeable and compliant with industry standards.
How to prepare for a job interview at Hyperion Partners Limited
✨Showcase Your Customer Service Skills
As a Leasing Associate, your role revolves around providing an exceptional rental experience. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles, highlighting your proactive and customer-focused approach.
✨Demonstrate Knowledge of the BTR Sector
Familiarise yourself with the Build to Rent sector and its unique challenges and opportunities. During the interview, discuss current trends in the market and how they might impact the leasing process, showing that you are well-informed and genuinely interested in the industry.
✨Prepare for Role-Play Scenarios
You may be asked to conduct a mock property tour or handle a hypothetical resident inquiry during the interview. Practice these scenarios beforehand, focusing on your communication skills and ability to engage potential residents enthusiastically and professionally.
✨Highlight Your Organisational Skills
The role requires managing multiple priorities efficiently. Be ready to discuss how you stay organised in fast-paced environments, perhaps by sharing tools or methods you use to keep track of tasks, appointments, and follow-ups with prospective residents.
