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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch housing services and support residents.
- Company: Join a well-established Housing Association committed to community welfare.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Why this job: Be a key player in enhancing resident experiences and driving positive change.
- Qualifications: Experience in housing management and strong leadership skills required.
- Other info: Dynamic role with opportunities for growth and community impact.
The predicted salary is between 36000 - 60000 £ per year.
Hyperion Partners are proud to be working in partnership with a well-established Housing Association to recruit an experienced Housing Services Manager. This is a key leadership role, responsible for delivering high-quality, customer-focused housing management services across a diverse social housing portfolio.
The Role
As Housing Services Manager, you will lead a team delivering frontline housing services, ensuring residents receive a responsive, compliant, and supportive service. You will play a pivotal role in driving performance, managing risk, and embedding a strong customer-first culture, while working closely with internal stakeholders and external partners.
Key Responsibilities
- Lead and manage a housing management team covering tenancy management, estate services, ASB, and customer engagement
- Ensure services are delivered in line with legislation, regulatory standards, and internal policies
- Drive performance against KPIs, service standards, and resident satisfaction measures
- Manage complex cases including ASB, safeguarding, vulnerability, and tenancy enforcement
- Oversee voids, lettings, and estate management performance in collaboration with internal teams
- Act as a senior point of contact for escalated complaints and member / councillor enquiries
- Contribute to service improvement initiatives, policy development, and transformation projects
- Build strong relationships with local authorities, support agencies, and community partners
About You
You will be an experienced housing professional with a strong understanding of social housing management and a passion for delivering excellent resident outcomes.
Essential:
- Proven experience in a housing management or housing services leadership role
- Strong knowledge of housing legislation, regulation, and best practice
- Experience managing and developing teams in a customer-focused environment
- Ability to manage complex and sensitive cases with confidence and empathy
- Excellent communication, stakeholder engagement, and decision-making skills
Housing Manager employer: Hyperion Partners Limited
Contact Detail:
Hyperion Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and housing management, so you can showcase how your experience aligns with their mission during the chat.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in housing management. Focus on how you've driven performance and improved resident satisfaction in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you, and applying directly can give you a better chance of standing out in the crowd.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Manager role. Highlight your leadership experience in housing services and any relevant achievements that showcase your ability to drive performance and manage teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about social housing and how your background aligns with our mission. Be specific about your experience with customer engagement and managing complex cases.
Showcase Your Knowledge: Demonstrate your understanding of housing legislation and best practices in your application. We want to see that you’re not just experienced, but also up-to-date with current regulations and trends in the housing sector.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hyperion Partners Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and best practices. Familiarise yourself with the key responsibilities mentioned in the job description, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and delivering customer-focused services. Think about specific situations where you drove performance or improved resident satisfaction, as these will resonate well with the interviewers.
✨Be Ready for Complex Scenarios
Since the role involves managing complex cases, be prepared to discuss how you've handled sensitive issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Build Connections
Emphasise your ability to build relationships with stakeholders and community partners. Share examples of how you've collaborated with local authorities or support agencies to enhance service delivery, as this shows you're a team player who values partnerships.
