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- Tasks: Support tenants by handling enquiries and logging issues in a fast-paced contact centre.
- Company: Join Hyperion Partners, a dynamic team dedicated to making a difference in social housing.
- Benefits: Enjoy full training, a supportive environment, and potential for permanent employment.
- Why this job: Make a real impact on people's lives while developing your customer service skills.
- Qualifications: Experience in customer service is essential; housing experience is a plus but not required.
- Other info: Full-time hours, Monday to Friday, with a friendly team atmosphere.
The predicted salary is between 35000 - 42000 £ per year.
Customer Service Advisor (1-Year Temp) – Social Housing Sector Location: Chelmsford Contract: 12-month Temporary Contract Rate: £19.15 Umbrella Recruiter: Hyperion Partners Hyperion Partners are seeking experienced Customer Service Advisors for a 1-year temporary contract within a dynamic and fast-paced contact centre supporting tenants and residents in the public sector. This is an excellent opportunity to join a high-performing team where your communication and problem-solving skills will make a real impact on people’s lives. Housing experience is desirable, but strong customer service experience is essential. Key Responsibilities: Handle inbound telephone enquiries from residents and service users. Accurately log repairs, complaints, payments, and tenancy-related queries on the CRM system. Liaise with housing officers, contractors, and service teams to ensure effective resolution. Deliver a high level of First Contact Resolution (FCR) and meet internal service targets. Communicate clearly and empathetically, ensuring customer needs are met with professionalism. Requirements: Proven experience in a customer service advisor role – ideally in contact centres or housing/repairs settings. Strong communication, IT, and admin skills. Ability to work to targets in a busy, high-volume environment. Social housing experience is desirable but not essential – full training will be provided. Available for full-time hours (35hrs/week), Monday to Friday between 08:00 and 17:30. Why Apply? Join a friendly, supportive team with strong induction and training. Gain exposure to the housing and public service sector. Long-term temp opportunity with potential to transition to a permanent role. Apply Now: To express interest, please send your up-to-date CV to for more information
csa employer: Hyperion Partners Limited
Contact Detail:
Hyperion Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land csa
✨Tip Number 1
Familiarise yourself with the social housing sector. Understanding the challenges and needs of tenants can help you communicate more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since this role requires clear and empathetic communication, consider role-playing common customer service scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Research the company and its values. Knowing about Hyperion Partners and their approach to customer service will allow you to tailor your conversation during the interview, showing that you align with their mission.
✨Tip Number 4
Prepare examples from your past experience that highlight your problem-solving skills. Be ready to discuss specific situations where you successfully resolved customer issues, as this will showcase your capability for the role.
We think you need these skills to ace csa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in contact centres or housing settings. Use specific examples that demonstrate your communication and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to handle enquiries effectively. Mention any relevant experience and express your enthusiasm for the role in the social housing sector.
Highlight Relevant Skills: In your application, emphasise your strong communication, IT, and admin skills. Provide examples of how you've worked to targets in busy environments, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hyperion Partners Limited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or resolved complaints, as this role heavily relies on strong communication and problem-solving skills.
✨Familiarise Yourself with Social Housing
Even if you don't have direct experience in social housing, it's beneficial to research the sector. Understanding the challenges faced by tenants and the importance of effective communication can help you stand out as a candidate who is genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked scenario-based questions that assess your ability to handle real-life situations. Practice responses that demonstrate your empathy, professionalism, and ability to meet targets, as these are crucial for delivering high levels of First Contact Resolution.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training processes, and performance expectations. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
