Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch housing services and support residents.
- Company: Join a well-established Housing Association committed to community welfare.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives through impactful housing management.
- Qualifications: Experience in housing management and strong leadership skills required.
- Other info: Dynamic role with opportunities to collaborate with local authorities and community partners.
The predicted salary is between 36000 - 60000 £ per year.
Hyperion Partners are proud to be working in partnership with a well-established Housing Association to recruit an experienced Housing Services Manager. This is a key leadership role, responsible for delivering high-quality, customer-focused housing management services across a diverse social housing portfolio.
The Role
As Housing Services Manager, you will lead a team delivering frontline housing services, ensuring residents receive a responsive, compliant, and supportive service. You will play a pivotal role in driving performance, managing risk, and embedding a strong customer-first culture, while working closely with internal stakeholders and external partners.
Key Responsibilities
- Lead and manage a housing management team covering tenancy management, estate services, ASB, and customer engagement
- Ensure services are delivered in line with legislation, regulatory standards, and internal policies
- Drive performance against KPIs, service standards, and resident satisfaction measures
- Manage complex cases including ASB, safeguarding, vulnerability, and tenancy enforcement
- Oversee voids, lettings, and estate management performance in collaboration with internal teams
- Act as a senior point of contact for escalated complaints and member / councillor enquiries
- Contribute to service improvement initiatives, policy development, and transformation projects
- Build strong relationships with local authorities, support agencies, and community partners
About You
You will be an experienced housing professional with a strong understanding of social housing management and a passion for delivering excellent resident outcomes.
Essential
- Proven experience in a housing management or housing services leadership role
- Strong knowledge of housing legislation, regulation, and best practice
- Experience managing and developing teams in a customer-focused environment
- Ability to manage complex and sensitive cases with confidence and empathy
- Excellent communication, stakeholder engagement, and decision-making skills
Housing Manager in City of Westminster employer: Hyperion Partners Limited
Contact Detail:
Hyperion Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and housing management, so you can showcase how your experience aligns with their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and handling complex cases. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key responsibilities and skills mentioned in the job description. Highlight your experience in housing management and any leadership roles you've held, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about social housing and how your values align with ours. We want to know what makes you tick and how you can contribute to our customer-first culture.
Showcase Your Achievements: Don’t just list your duties; showcase your achievements! Use specific examples of how you've driven performance or improved resident satisfaction in previous roles. This helps us understand the impact you've made in your past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hyperion Partners Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and best practices. Familiarise yourself with the key responsibilities of a Housing Services Manager, as well as the specific challenges faced by the organisation. This will show that you're not just interested in the role, but that you understand the landscape.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed complex cases. Highlight how you drove performance and improved resident satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Customer Focus
Since this role is all about delivering high-quality, customer-focused services, be ready to discuss how you've put residents first in your previous roles. Share specific instances where your actions led to positive outcomes for residents, demonstrating your commitment to a customer-first culture.
✨Build Relationships
Talk about your experience in building strong relationships with stakeholders, local authorities, and community partners. Prepare to discuss how you would approach collaboration in this new role, as teamwork is crucial for success in housing management.
