Block Manager

Location: Central London

Department: Property Management

Reports to: Senior Property Manager/Operations Manager

Job Overview

We are seeking a highly motivated and detail-oriented Block Manager to join our dynamic team in Central London. As a Block Manager, you will be responsible for the day-to-day management and upkeep of residential and mixed-use blocks within our portfolio. You will oversee all operational aspects of the buildings, ensuring they are well-maintained, compliant with legal requirements, and provide exceptional service to both landlords and tenants.

Key Responsibilities

• Day-to-Day Management: Oversee the smooth operation of residential and mixed-use blocks, managing relationships with leaseholders, tenants, contractors, and service providers.
• Financial Management: Prepare and manage service charge budgets, ensuring efficient allocation of resources. Monitor expenditure and financial performance to ensure cost-effective operations.
• Property Maintenance: Coordinate regular maintenance, repairs, and improvements to ensure properties are well-maintained and compliant with safety regulations. Carry out routine property inspections and manage any necessary repairs or refurbishments.
• Legal Compliance: Ensure properties comply with all relevant legislation, including Health and Safety, Fire Safety, and Building Regulations. Keep up to date with legal changes affecting property management.
• Customer Service: Respond to leaseholder and tenant queries and issues in a timely and professional manner. Work to resolve disputes and ensure tenant satisfaction, ensuring high standards of communication.
• Contractor Management: Manage and liaise with contractors for both routine and emergency work, ensuring high-quality workmanship and adherence to health and safety standards.
• Reporting: Prepare and present regular reports on the status of properties, including budgets, ongoing maintenance issues, and project updates. Ensure clients are kept informed of any significant developments or concerns.
• Strategic Planning: Support in long-term planning for building improvements, upgrades, and investments, advising on strategic property management decisions.
• Emergency Response: Act as the key contact for emergency situations or urgent repairs, ensuring the safety and security of tenants and the integrity of the building.

Qualifications & Experience

• Experience: Minimum of 2–3 years’ experience in residential block management or property management, ideally within a managing agent firm.
• Qualification: ARLA (Association of Residential Letting Agents) or IRPM (Institute of Residential Property Management) qualification preferred, but not essential.
• Knowledge: Strong knowledge of relevant property law, health & safety regulations, and service charge budgets.
• Communication: Excellent written and verbal communication skills, with a customer-focused approach and ability to handle difficult situations professionally.
• Technical Skills: Proficiency in property management software, Microsoft Office, and general IT systems.
• Organisational Skills: Strong time management skills, with the ability to manage multiple properties and priorities effectively.
• Problem-Solving: Ability to handle complex situations and resolve issues efficiently and professionally.
• Attention to Detail: Strong attention to detail in managing both the operational and financial aspects of properties.

Desirable Skills

• Previous experience working with high-end or luxury residential properties.
• A strong network of contractors, suppliers, and industry professionals in Central London.
• Knowledge of property maintenance, building regulations, and construction terminology.

Benefits

• Competitive salary with performance-based bonuses.
• Generous holiday allowance.
• Pension scheme.
• Professional development opportunities and support for further qualifications.
• Opportunity to work in a collaborative and supportive team environment.
• Central London office location with excellent transport links.

If you are an experienced and driven Block Manager looking to work in a fast-paced and rewarding environment, we encourage you to apply and join our team in managing some of London’s most prestigious residential properties.