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For Companies At a Glance
- Tasks: Enhance customer experience and engage with the community on social media.
- Company: Fast-growing activewear brand based in Manchester.
- Benefits: Competitive salary, hybrid work model, and dynamic team environment.
- Other info: Opportunity to support the founder and grow within a thriving company.
- Why this job: Join a vibrant brand and make a real impact on customer engagement.
- Qualifications: Experience in customer support and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
A fast-growing activewear brand in Manchester is seeking a CX & Community Manager to enhance their customer experience and community engagement. The ideal candidate should have experience in a customer support role and possess strong communication skills.
In this hybrid position, you will:
- Manage customer queries
- Engage with the community on social media
- Support the founder with operational tasks
Salary offered is between £30,000 and £35,000 per annum, depending on experience.
CX & Community Lead for Premium DTC Brand (Hybrid) in Manchester employer: HyperGrowth Recruitment
Contact Detail:
HyperGrowth Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX & Community Lead for Premium DTC Brand (Hybrid) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the activewear industry or those already working at the brand. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your social media skills! Engage with the brand's online community before applying. Comment on their posts, share your thoughts, and demonstrate your passion for customer experience and community engagement.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer support and community management. We recommend using role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CX & Community Lead for Premium DTC Brand (Hybrid) in Manchester
Some tips for your application 🫡
Show Your Passion for Activewear: When writing your application, let us know why you're excited about the activewear industry. Share any personal experiences or interests that connect you to our brand and community.
Highlight Your Customer Support Experience: Make sure to detail your previous roles in customer support. We want to see how you've handled queries and built relationships with customers, so share specific examples that showcase your skills.
Engage with Our Community: Before applying, take a moment to engage with us on social media. Mentioning something you've seen or liked in your application can show us that you're genuinely interested in our community and brand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at HyperGrowth Recruitment
✨Know the Brand Inside Out
Before your interview, make sure you research the activewear brand thoroughly. Understand their values, products, and community initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a CX & Community Lead, strong communication is key. Prepare examples from your past experiences where you effectively handled customer queries or engaged with a community. Practise articulating these scenarios clearly and confidently.
✨Prepare for Operational Questions
Since you'll be supporting the founder with operational tasks, expect questions about your organisational skills and experience in managing multiple responsibilities. Think of specific instances where you've successfully juggled tasks and how you prioritised them.
✨Engage with Their Social Media
Before the interview, interact with the brand on social media. Comment on their posts or share your thoughts on their latest campaigns. This shows initiative and gives you insights into their community engagement strategies, which you can discuss during the interview.