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- Tasks: Lead operations, manage finance, supply chain, and e-commerce systems for Built Different.
- Company: Built Different empowers plus-size men with stylish, high-quality clothing that celebrates their unique style.
- Benefits: Up to £60,000 salary, remote work, and a chance to shape an innovative brand.
- Why this job: Join a passionate team dedicated to inclusivity and creativity in a fast-growing startup.
- Qualifications: 5+ years in e-commerce operations, strong negotiation skills, and familiarity with Shopify preferred.
- Other info: Be part of a community-focused brand that values accountability and innovation.
The predicted salary is between 42000 - 60000 £ per year.
Up to £60,000 + benefits
Remote (UK based)
We've partnered with the exciting menswear clothing brand, Built Different, to find a Head of Operations who can lead operations as they scale.
Company Overview
At Built Different, we are driven by a singular mission: to empower plus-size men with high-quality clothing that celebrates their unique style and physique. Our journey began when Mark, our CEO, recognized a glaring gap in the market for fashionable and comfortable clothing designed specifically for larger men. In many retail outlets, plus-size men often struggle to find clothing that fits well and makes them feel confident. Frustrated by the lack of options available, Mark decided to take matters into his own hands. He envisioned a brand that not only offered stylish apparel but also embraced the diverse shapes and sizes of men. Our commitment to inclusivity and quality craftsmanship is at the heart of everything we do. From our meticulously designed garments to our customer-centric approach, every aspect of Built Different reflects our dedication to serving the needs of our community. We’re scaling rapidly (we’ve secured a spot on the FEBE growth list) and are committed to continuing to innovate, evolve, and expand our offerings to ensure that every man can embrace his unique identity with pride. At Built Different, we're not just selling clothing – we're empowering a community.
Role Overview
We’re looking for an experienced Head of Operations with a proven track record in e-commerce to take full ownership of Built Different’s backend operations. This role will oversee finance, supply chain, and general operations, ensuring seamless execution across logistics, inventory, and e-commerce systems. As the internal “problem-solver,” you’ll tackle challenges, streamline processes, and build scalable systems to support our ambitious growth plans.
Key Responsibilities
- P&L Ownership: Produce accurate and timely profit and loss reporting on a weekly, monthly, and campaign-specific basis to drive strategic decision-making.
- Inventory & Supply Chain Management: Manage stock levels, oversee reorder processes, and coordinate supplier timelines and 3PL partnerships to ensure stock availability and efficiency.
- 3PL & Logistics Oversight: Manage third-party logistics providers, ensuring performance metrics are met and shipping/logistics processes are optimised for cost and speed.
- E-commerce Backend Management: Oversee Shopify backend operations, manage apps, and resolve any technical or operational issues to ensure a smooth customer experience.
- Process Development: Build and refine standard operating procedures (SOPs) for returns, customer service, and other operational areas to support scalability.
- Problem Solving: Act as the go-to leader for resolving unowned operational challenges, ensuring issues are addressed efficiently without escalating to founders.
- Cross-functional Collaboration: Work closely with the external accountant/bookkeeper, customer service team, freelance demand planner, e-commerce assistant, product developer, suppliers/manufacturers, and Shopify developers to align operations with business goals.
- Analytics & Reporting: Monitor and report on key operational metrics, providing actionable insights to optimise performance and support growth.
Requirements
- 5+ years of experience in e-commerce operations, ideally within a consumer goods, fashion, or apparel brand.
- Proven expertise in managing 3PL relationships and global supply chains.
- Strong negotiation skills with suppliers and vendors to drive cost efficiencies.
- Exceptional organisational, problem-solving, and project management capabilities.
- Comfortable thriving in a fast-paced, high-growth startup environment.
- Familiarity with Shopify (or similar e-commerce platforms), inventory management systems, and ERP tools is a strong advantage.
- Ability to collaborate effectively with cross-functional teams and external partners.
Benefits
- Rewarding salary
- Opportunity to shape the operational foundation of a fast-growing, innovative clothing brand for larger-sized men.
- Collaborative, founder-led team with a passion for creativity and customer experience.
- A culture that champions accountability, innovation, and growth.
If this sounds like you, apply now or email Sam at to learn more!
Head of Operations - Built Different employer: HyperGrowth Recruitment
Contact Detail:
HyperGrowth Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Built Different
✨Tip Number 1
Familiarise yourself with Built Different's mission and values. Understanding their commitment to inclusivity and quality craftsmanship will help you align your experience with their goals during discussions.
✨Tip Number 2
Research the latest trends in e-commerce operations, particularly within the fashion industry. Being knowledgeable about current best practices can set you apart as a candidate who is ready to tackle challenges head-on.
✨Tip Number 3
Prepare examples of how you've successfully managed supply chains and logistics in previous roles. Highlighting specific achievements will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Network with professionals in the e-commerce and fashion sectors. Engaging with others in the industry can provide insights and potentially valuable connections that may help you during the application process.
We think you need these skills to ace Head of Operations - Built Different
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Built Different's mission and values. Familiarise yourself with their commitment to inclusivity and quality craftsmanship, as this will help you tailor your application to align with their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in e-commerce operations, particularly within the fashion or consumer goods sectors. Be specific about your achievements in managing supply chains, logistics, and any relevant software like Shopify.
Showcase Problem-Solving Skills: Built Different is looking for a 'problem-solver'. Use examples from your past roles where you've successfully tackled operational challenges or streamlined processes. This will demonstrate your capability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the role but also reflect your understanding of the company's mission. Discuss how your skills and experiences make you the ideal candidate to help them scale their operations effectively.
How to prepare for a job interview at HyperGrowth Recruitment
✨Understand the Brand's Mission
Before your interview, make sure you fully grasp Built Different's mission to empower plus-size men. Familiarise yourself with their journey and values, as this will help you align your answers with their goals and demonstrate your genuine interest in the brand.
✨Showcase Your E-commerce Expertise
Prepare to discuss your experience in e-commerce operations, particularly within the fashion or consumer goods sectors. Be ready to provide specific examples of how you've managed supply chains, logistics, and backend systems like Shopify, as these are crucial for the role.
✨Highlight Problem-Solving Skills
As the internal 'problem-solver', you'll need to showcase your ability to tackle operational challenges. Think of past situations where you've successfully resolved issues or streamlined processes, and be prepared to share these stories during the interview.
✨Emphasise Collaboration Experience
Built Different values cross-functional collaboration, so be ready to discuss your experience working with various teams and external partners. Highlight instances where you've effectively communicated and aligned operations with business goals to show that you're a team player.
