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- Tasks: Be the friendly voice for customers, solving their queries and enhancing their experience.
- Company: Join Studio Underd0g, a playful and innovative watch brand shaking up the horology scene.
- Benefits: Enjoy a competitive salary, fun team socials, and the chance to grow in a dynamic environment.
- Why this job: This role offers a unique blend of customer interaction and analytical insights in a vibrant company culture.
- Qualifications: 2+ years in customer service, eCommerce experience, and strong analytical skills are essential.
- Other info: Hybrid work model with 2/3 days in the Brighton office.
The predicted salary is between 22400 - 31200 £ per year.
Customer Service Representative – Studio Underd0g
Up to £28,000 + Benefits
Brighton – Hybrid – 2/3 days a week in office
Full Time
We’ve teamed up with the exciting horology brand Studio Underd0g, who are now in the market to secure a Customer Service Representative!
Company Overview:
When the biggest news in the watch-world for 2020 was that a certain brand (that shall not be named) had increased their case size by an unfathomable 1mm it got us thinking…
Why can’t horology be a little bit more playful from time to time? In an oh-so-serious industry, Studio Underd0g offers a fresh and playful perspective.
Studio Underd0g are doing things differently, with a fresh approach to the watch market, they are pushing the boundaries of what’s possible, and having fun whilst doing it.
Founded by designer Richard Benc, having been in the watch industry for over 5 years, he wanted to create something that he could call his own. Studio Underd0g was a passion-project that has been brought to life thanks to the overwhelmingly positive feedback from the enthusiast community. Now growing rapidly on a global scale, we are building a ground breaking team to keep up with demand!
Find out more about the products here:
About The Role:
We are looking for a Customer Service Representative with eCommerce experience and strong analytical skills to join our team in Brighton. As the first point of contact for our customers, you will ensure their inquiries are handled efficiently and professionally. In addition to providing excellent customer support, you will play a key role in identifying trends in customer interactions, helping to refine processes and enhance overall service efficiency.
Key Responsibilities:
Customer Support:
- Respond to customer inquiries via email and chat in a timely and professional manner.
- Resolve customer issues, including order tracking, product inquiries, and warranty claims, ensuring a positive customer experience.
- Escalate complex issues to the appropriate team members when necessary.
eCommerce Expertise:
- Manage and process orders, returns, and exchanges through our eCommerce platform.
- Assist customers with navigating our website, troubleshooting technical issues, and completing purchases.
- Collaborate with the logistics team to ensure accurate and timely order fulfilment.
Analytical Insights:
- Analyse customer interactions to identify recurring issues, trends, and areas for improvement.
- Develop and maintain a knowledge base of common customer inquiries and responses to streamline future communications.
- Provide actionable insights to enhance customer service processes and reduce response times.
Process Improvement:
- Propose and implement strategies to improve customer satisfaction and operational efficiency.
- Work closely with the operations and creative teams to communicate customer feedback and contribute to product development.
Experience / Skills:
- 2+ years of experience in customer service and/or administrative roles.
- Proven experience in a customer service role within an eCommerce environment.
- Strong analytical skills with the ability to identify patterns and trends in customer interactions.
- Excellent written and verbal communication skills.
- Proficiency in using eCommerce platforms (e.g., Shopify), CRM tools (e.g., Gorgias, Zendesk), and Google Suite.
- A proactive, problem-solving mindset with a focus on delivering exceptional customer experiences.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills:
- Familiarity with the industry or a passion for Horology is a plus.
Benefits:
- Competitive base salary of up to £28,000 with regular salary reviews
- Fun team socials!
- The opportunity to work in a high growth scale up!
- + much more!
If this sounds like you then hit apply or email Kyle on to find out more!
Customer Service Representative - Studio Underd0g employer: HyperGrowth Recruitment
Contact Detail:
HyperGrowth Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Studio Underd0g
✨Tip Number 1
Familiarize yourself with the horology industry and Studio Underd0g's unique approach. Understanding their playful perspective on watchmaking will help you connect with the brand during your interview.
✨Tip Number 2
Highlight your eCommerce experience by preparing specific examples of how you've successfully managed customer inquiries and resolved issues in previous roles. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 3
Showcase your analytical skills by discussing any past experiences where you've identified trends or implemented process improvements. This aligns perfectly with the role's focus on enhancing customer service efficiency.
✨Tip Number 4
Prepare to discuss how you can contribute to a fun and collaborative team environment. Since Studio Underd0g values a playful culture, demonstrating your personality and teamwork skills will set you apart from other candidates.
We think you need these skills to ace Customer Service Representative - Studio Underd0g
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Studio Underd0g and their unique approach to horology. Highlight your understanding of their playful perspective in your application to show that you align with their brand values.
Tailor Your CV: Make sure your CV emphasizes your customer service experience, particularly in eCommerce. Include specific examples of how you've handled customer inquiries and resolved issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your analytical skills. Mention any relevant experience with eCommerce platforms and how you can contribute to improving customer satisfaction at Studio Underd0g.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is free of errors and clearly conveys your thoughts. Use a professional yet friendly tone to reflect the company's culture.
How to prepare for a job interview at HyperGrowth Recruitment
✨Show Your Passion for Horology
Since Studio Underd0g is all about bringing a playful perspective to the watch industry, make sure to express your enthusiasm for horology. Share any personal experiences or interests related to watches that can demonstrate your genuine passion for the field.
✨Highlight Your eCommerce Experience
Be prepared to discuss your previous roles in customer service, especially within an eCommerce environment. Provide specific examples of how you've managed orders, returns, and customer inquiries effectively, showcasing your familiarity with platforms like Shopify.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, come ready to discuss how you've identified trends in customer interactions in past positions. Share examples of how your insights led to process improvements or enhanced customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you successfully resolved customer issues or improved service efficiency, and be ready to explain your thought process and actions taken.
