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For Companies At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and enhancing their experience.
- Company: Join Studio Underd0g, a playful horology brand shaking up the watch industry!
- Benefits: Enjoy a competitive salary, fun team socials, and growth opportunities in a dynamic environment.
- Why this job: This role offers a chance to make an impact in a rapidly growing company with a unique culture.
- Qualifications: 2+ years in customer service, eCommerce experience, and strong analytical skills are a must.
- Other info: Work hybrid in Brighton, with a focus on collaboration and innovation.
The predicted salary is between 16800 - 39200 £ per year.
Customer Service Representative – Studio Underd0g
Up to £28,000 + Benefits
Brighton – Hybrid – 2/3 days a week in office
Full Time
We’ve teamed up with the exciting horology brand Studio Underd0g, who are now in the market to secure a Customer Service Representative!
Company Overview:
When the biggest news in the watch-world for 2020 was that a certain brand (that shall not be named) had increased their case size by an unfathomable 1mm it got us thinking…
Why can’t horology be a little bit more playful from time to time? In an oh-so-serious industry, Studio Underd0g offers a fresh and playful perspective.
Studio Underd0g are doing things differently, with a fresh approach to the watch market, they are pushing the boundaries of what’s possible, and having fun whilst doing it.
Founded by designer Richard Benc, having been in the watch industry for over 5 years, he wanted to create something that he could call his own. Studio Underd0g was a passion-project that has been brought to life thanks to the overwhelmingly positive feedback from the enthusiast community. Now growing rapidly on a global scale, we are building a ground breaking team to keep up with demand!
Find out more about the products here: https://underd0g.com/
About The Role:
We are looking for a Customer Service Representative with eCommerce experience and strong analytical skills to join our team in Brighton. As the first point of contact for our customers, you will ensure their inquiries are handled efficiently and professionally. In addition to providing excellent customer support, you will play a key role in identifying trends in customer interactions, helping to refine processes and enhance overall service efficiency.
Key Responsibilities:
Customer Support:
- Respond to customer inquiries via email and chat in a timely and professional manner.
- Resolve customer issues, including order tracking, product inquiries, and warranty claims, ensuring a positive customer experience.
- Escalate complex issues to the appropriate team members when necessary.
eCommerce Expertise:
- Manage and process orders, returns, and exchanges through our eCommerce platform.
- Assist customers with navigating our website, troubleshooting technical issues, and completing purchases.
- Collaborate with the logistics team to ensure accurate and timely order fulfilment.
Analytical Insights:
- Analyse customer interactions to identify recurring issues, trends, and areas for improvement.
- Develop and maintain a knowledge base of common customer inquiries and responses to streamline future communications.
- Provide actionable insights to enhance customer service processes and reduce response times.
Process Improvement:
- Propose and implement strategies to improve customer satisfaction and operational efficiency.
- Work closely with the operations and creative teams to communicate customer feedback and contribute to product development.
Experience / Skills:
- 2+ years of experience in customer service and/or administrative roles.
- Proven experience in a customer service role within an eCommerce environment.
- Strong analytical skills with the ability to identify patterns and trends in customer interactions.
- Excellent written and verbal communication skills.
- Proficiency in using eCommerce platforms (e.g., Shopify), CRM tools (e.g., Gorgias, Zendesk), and Google Suite.
- A proactive, problem-solving mindset with a focus on delivering exceptional customer experiences.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills:
- Familiarity with the industry or a passion for Horology is a plus.
Benefits:
- Competitive base salary of up to £28,000 with regular salary reviews
- Fun team socials!
- The opportunity to work in a high growth scale up!
- + much more!
If this sounds like you then hit apply or email Kyle on kyle@hypergrowthrec.co.uk to find out more!
Customer Service Representative - Studio Underd0g employer: HyperGrowth Recruitment
Contact Detail:
HyperGrowth Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Studio Underd0g
✨Tip Number 1
Familiarize yourself with the horology industry and Studio Underd0g's unique approach. Understanding their playful perspective on watchmaking will help you connect with their brand ethos during your interactions.
✨Tip Number 2
Brush up on your eCommerce skills, especially with platforms like Shopify. Being able to demonstrate your proficiency in managing orders and customer inquiries through these systems will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your analytical skills and how you've used them in previous roles. Be ready to share examples of how you've identified trends in customer interactions and proposed improvements to enhance service efficiency.
✨Tip Number 4
Showcase your problem-solving mindset by thinking of potential customer issues that may arise and how you would address them. This proactive approach will demonstrate your readiness to contribute to the team from day one.
We think you need these skills to ace Customer Service Representative - Studio Underd0g
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Studio Underd0g and their unique approach to horology. Highlight your understanding of their playful perspective in your application.
Tailor Your CV: Make sure your CV emphasizes your customer service experience, particularly in eCommerce. Include specific examples of how you've resolved customer issues or improved processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your analytical skills. Mention any relevant experience with eCommerce platforms and how you can contribute to enhancing customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your proficiency with tools like Shopify, Gorgias, or Zendesk. Provide examples of how you've used these tools to improve customer interactions or streamline processes.
How to prepare for a job interview at HyperGrowth Recruitment
✨Show Your Passion for Horology
Since Studio Underd0g is all about bringing a playful perspective to the watch industry, make sure to express your enthusiasm for horology. Share any personal experiences or interests related to watches that can demonstrate your genuine passion for the field.
✨Highlight Your eCommerce Experience
Be prepared to discuss your previous roles in customer service, especially within an eCommerce environment. Provide specific examples of how you've managed orders, returns, and customer inquiries, showcasing your familiarity with platforms like Shopify or CRM tools.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, come ready to discuss how you've identified trends or recurring issues in past customer interactions. Share examples of how you used these insights to improve processes or enhance customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of scenarios where you successfully resolved issues or improved customer experiences, and be ready to explain your thought process and the outcomes.
