SDR Ops Manager

hyperexponential (hx) is transforming the traditional insurance industry with our innovative SaaS platform, hx Renew. Insurers rely on hx Renew to build powerful mathematical models that enable smarter, faster pricing decisions—whether that’s calculating premiums for Adele’s global concert tour or safeguarding California’s public buildings against earthquakes. As hx enters 2025, we are building a high-performing Sales Development Organisation as a cornerstone of our continued growth. Rather than growing through sheer headcount, we are committed to driving outsized efficiencies by leveraging cutting-edge technologies, including AI and automation, to optimize our SDR function. The SDR Operations Manager will play a pivotal role in enabling this vision. You’ll act as the connective tissue between our SDR, Marketing, and Sales functions, ensuring seamless data flow and driving operational excellence across the demand generation funnel. By automating workflows, optimizing our tech stack, and surfacing actionable insights, you will empower our SDR team to focus on what matters most: unlocking high-value opportunities and building meaningful connections with hard-to-reach personas.

Responsibilities

• Optimize SDR Operations: Design, monitor, and improve SDR workflows and processes, ensuring seamless collaboration between Marketing, SDRs, and Sales. Surface key metrics, identify bottlenecks, and provide actionable insights to improve SDR performance and pipeline generation.
• Leverage AI & Automation: Implement AI-driven and automated solutions to streamline repetitive tasks, optimize lead handling, and free up SDRs to focus on high-quality engagements. Continuously evaluate and integrate emerging technologies to enhance operational efficiency.
• Tooling & Tech Stack Management: Oversee and optimize the SDR tech stack, ensuring all tools are effectively integrated and performing at peak efficiency. Identify and implement improvements to tools and processes, working closely with Sales and Marketing Ops.
• Data-Driven Decision-Making: Analyze outbound messaging and cadence performance to identify what works and what doesn’t, driving continuous improvement. Monitor lead allocation and ensure adherence to SLAs, maximizing ROI from marketing campaigns.
• Cross-Functional Collaboration: Work with the SDR Leader to align resources, support campaign initiatives, and ensure smooth execution of account-based strategies. Collaborate closely with Sales and Marketing teams in London and New York to ensure alignment across the funnel.

Team Alignment

You will report into the SDR Organisation while working as a key member of both the Revenue and Marketing Operations teams. Collaboration is central to this role: you will work closely with SDRs, Account Executives, Marketing, and Sales teams globally.

Persona

We are seeking a strategic problem solver with an eye for detail and a passion for driving operational excellence through technology:

• Experience: 2 years of experience in Sales, Revenue, or SDR Operations, or direct experience as an SDR or SDR leader transitioning into operations. Familiarity with sales technologies and automation tools (e.g., Salesforce, Gong/Gong Engage, HubSpot, or similar platforms).
• Skills: Strong analytical mindset with the ability to interpret data and present actionable insights. Proven ability to manage complex cross-functional relationships and processes. Knowledge of AI and automation tools is a significant advantage.
• Mindset: A self-starter who thrives in a fast-paced, high-growth environment. Detail-oriented and organised, with a focus on delivering measurable results.

What Do We Offer?

• Competitive salary and compensation.
• £5,000 for individual and group training/conference budget.
• 25 days’ holiday plus 8 bank holidays (33 total).
• Company pension scheme via Penfold.
• Mental health and therapy provision via Spectrum Life.
• Individual wellbeing allowance via Juno.
• Private healthcare insurance through AXA.
• Top-spec equipment (laptop, screens, mechanical keyboards, etc).

Why Join Us?

At hx, you’ll join a team of the smartest and kindest operators in the industry, all proudly aligned with our mantra of working smart and hard—tackling challenging problems, not working long hours. As the SDR Operations Analyst you’ll be at the forefront of leveraging technology to revolutionise the sales development process. You’ll help us build an agile, scalable, and data-driven function that empowers our team to achieve extraordinary results. Ready to make an impact? Join us on this exciting journey and be part of a once-in-a-lifetime opportunity to grow alongside a successful scale-up. And yes, you’ll have fun doing it—guaranteed.

Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.