Project Manager

About the Role

At hx, Project Management is more than running timelines and reporting progress; it’s about driving customer success, accelerating time-to-value, and being the bridge between ambitious clients and technology. In this role, you’ll own customer projects end-to-end, working directly with insurers and internal teams to bring pricing models and integrations live, while acting as the main point of contact for customers and managing all aspects of delivery, ensuring projects land successfully.

What You’ll Be Doing

• Own customer projects end-to-end, managing timelines, stakeholders, risks, and outcomes, while acting as the primary point of contact and building strong, trusted relationships.
• Support customers in going live with hx Renew quickly and effectively, balancing pace with quality and ensuring delivery drives meaningful outcomes.
• Create and maintain clear, real-time views of project progress, including milestones, dependencies, risks, and status, surfacing issues early and keeping both customers and internal teams aligned.
• Define, use, and continuously improve core project management artefacts (e.g. plans, RAID logs, governance rhythms, handovers) so delivery is consistent, high-quality, and easy to follow.
• Apply AI and automation to improve how projects are run, from summarising workshops and generating updates to identifying risks and improving visibility across delivery.
• Translate customer needs into clear actions for Model Development, Technology, and Customer Engineering, ensuring alignment across teams and smooth execution.
• Contribute to improving how we deliver as a function, refining processes, templates, and ways of working to make delivery more scalable and effective over time.

What You’ll Need To Have Done

• Delivered or contributed to projects in SaaS, technology, financial services, or consulting environments.
• Worked directly with stakeholders and adapted communication across technical and non-technical audiences.
• Demonstrated project management fundamentals (planning, risk/issue tracking, stakeholder communication).
• Taken initiative to improve a process, tool, or way of working and seen it through to adoption.
• Shown curiosity around tools or AI, and explored how they can improve how you work.
• Operated effectively in environments with some ambiguity, balancing independence with knowing when to ask for support.

You’re unlikely to thrive here if

• You prefer sticking strictly to defined processes rather than adapting your approach based on the needs of the project or customer.
• You’re uncomfortable working directly with customers or taking ownership of delivery outcomes.
• You’re hesitant to explore new tools, technologies, or ways of working to improve how you deliver.
• If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you’ll do your best work.

Benefits

• £5,000 training and conference budget for individual and group development.
• 25 days of holiday plus 8 bank holidays (33 days total).
• Company pension scheme via Penfold.
• Mental health support and therapy via Spectrum.life.
• Individual wellbeing allowance via Juno.
• Private healthcare insurance through AXA.
• Income protection and Life Insurance.
• Cycle to Work Scheme.
• Top-spec equipment (laptop, screens, adjustable desks, etc.).
• Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
• Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry.
• Exceptional opportunities for personal development and growth as we build something remarkable together.

Our commitment to Diversity

Hx’s engineers are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do; it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you’re energized by complexity and motivated to grow, we encourage you to apply and join our global team.