At a Glance
- Tasks: Own the front door of our Systems & Security team and improve service continuously.
- Company: Join hyperexponential, a cutting-edge AI platform transforming the insurance industry.
- Benefits: Enjoy 25 days holiday, private healthcare, and a £5,000 training budget.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Become an internal expert and shape the future of hxOS with real impact.
- Qualifications: Ideal for graduates or those with a year or two of experience.
The predicted salary is between 30000 - 40000 £ per year.
Hi, I'm Tom Clark - CIO, CISO, and hx employee #9. I'm the executive in charge of our Systems & Security function. I joined in 2020 at seed stage, and I've been here through Series A, Series B, and everything in between - watching us grow from nine people to more than 250. I’m six years in, and I've never been more excited about what's ahead.
About hyperexponential (hx)
At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry: which risks to take, and how to price them. These are decisions that shape real-world outcomes - whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms.
Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision. We help them move faster, act smarter, and take on more risk with confidence.
About the SYSSEC team
hxOS is hx's internal operating system. It's the platform every person in the company uses and builds on: devices, meeting rooms, core applications, SSO, AI tools, data infrastructure, security and compliance. The Systems & Security (SYSSEC) team builds it, runs it, and keeps improving it. It'll never be finished. That's the point.
About the role
The Systems Associate is one of the most visible faces of SYSSEC. They're the first point of contact for everything coming into the team, and the work ranges widely: a day might move from troubleshooting a device, to helping a team get more out of a new AI integration, to contributing to a piece of infrastructure the whole company will rely on. What ties it together is ownership: of the service experience, of the queue, and progressively of the platform itself.
What you'll be doing
- Own the front door. Triage, prioritise, route, and keep stakeholders informed on everything coming into SYSSEC, applying an ITIL/ITSM lens to how work arrives, gets handled, and gets resolved.
- Improve the service, continuously. Look for recurring patterns, find root causes, and change the conditions that created them, through better templates, self-serve paths, proactive communication, and process work that makes repeat tickets rarer over time.
- Build things that reduce the work. Scripts, automations, integrations, paved-road workflows.
- Be a partner to the business. Help colleagues get more out of their devices, applications, and AI tools.
- Contribute to strategic delivery. Around 20% of the role is higher-leverage work: contributing to platform design, supporting infrastructure decisions, and building the technical foundations needed to take on bigger challenges over time.
What good looks like
- Reliable under volume. Owns a queue without being chased, keeps work moving and stakeholders informed.
- Builds rather than just processes. Comfortable writing scripts and configuring automations.
- Already AI-native, not AI-curious. Uses AI tools as a natural part of everyday work.
- Figures things out unprompted. Given a problem, researches it, tests it, forms a view, and comes back with a recommendation.
Why hx
You'll become hxOS's internal expert: the person colleagues turn to when they want to understand what's possible, get more from their tools, or work through something new. You're joining a generational business at a real inflection point.
Benefits
- £5,000 training and conference budget for individual and group development.
- 25 days of holiday plus 8 bank holidays (33 days total).
- Company pension scheme via Penfold.
- Mental health support and therapy via Spectrum.life.
- Individual well-being allowance via Juno.
- Private healthcare insurance through AXA.
- Income protection and Life Insurance.
- Cycle to Work Scheme.
Interview process
Introductory Interview with Head of Talent, Hiring Manager Deep Dive, Meet the team + Skills Assessment, Values Interview with Tom Clark.
Our Commitment to Diversity
hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact.
Next Steps
If this opportunity resonates with you, we encourage you to apply or share it with your connections!
Systems Associate (Graduate/Entry-level opportunity) in London employer: hyperexponential
At hyperexponential, we pride ourselves on being an innovative employer that champions growth and creativity in the tech-driven insurance sector. Our vibrant work culture fosters collaboration and continuous learning, with a generous training budget and numerous opportunities for personal development. Located in a dynamic office environment, we offer unique perks such as access to cutting-edge AI tools and regular team-building activities, making hx an exciting place for graduates to launch their careers and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Associate (Graduate/Entry-level opportunity) in London
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We think you need these skills to ace Systems Associate (Graduate/Entry-level opportunity) in London
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
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Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
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How to prepare for a job interview at hyperexponential
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
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As this is an entry-level role, employers like hyperexponential will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
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