Creative Marketing Associate in London

Customer Marketing ManagerHi, I'm Chris. I'm a Lead Product Marketing Manager at hx - I joined over four years ago as a Product Marketing Manager. Outside of work you'll find me playing sport (badly), watching reality TV, or taking my dog Lucky to the park (or the pub!).Product Marketing at hx is a strategic function. This role is a chance to help shape the narrative we take to market and have a global impact on our success. About hyperexponential (hx)At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry - which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. If that sounds like you, join us in building what comes next. About the Product Marketing teamProduct Marketing sits at the centre of hx's go-to-market engine, translating what we build into stories the market believes. Nothing earns that belief faster than a customer saying it themselves: insurance is an industry where reputation travels through a small number of trusted voices, and our customers include some of the most respected names in specialty and commercial insurance. As our Customer Marketing Manager, you'll own that voice. Your mission is to increase the frequency, quality, and number of published customer case studies, build relationships with customer accounts so that every testimonial is genuinely mutually beneficial, find new ways to celebrate our customers, and manage award submissions that earn industry recognition for hx and the customers we serve. You'll work directly with senior stakeholders at hx and at some of the world's largest insurers, and the content you produce will be used across sales, marketing, and events globally. What you'll be doingOwn case study production end to end - from identifying the story and recruiting the customer through to publication - delivering two published case studies (written, video, or otherwise) per quarter. Publish two additional pieces of customer-contributed content per quarter, from quotes and social content to event appearances, driving hx's key messages to market through customer voices. Grow engagement across the underwriting community, measured through event attendance, email open rates, and social engagement, particularly on LinkedIn. Identify and manage award submissions throughout the year, coordinating internal and customer stakeholders to produce a targeted number of high-quality entries that increase industry recognition for hx and its customers. Edit and assemble short-form written, video, and social content for promotion and lead generation, keeping every asset aligned with hx's positioning and brand narrative. What you'll need to have doneTaken customer stories or content projects from initial idea through to publication, coordinating multiple senior, time-limited stakeholders inside and outside your organisation. Built content programmes or campaigns where the relationship mattered as much as the output - securing participation, managing approvals and consent, and leaving customers glad they took part. Produced short-form written and video content yourself, with the functional writing and editing skills to create new assets and make light edits without waiting on others. Grown an audience or generated leads through social content, particularly by editing and assembling content for LinkedIn. Demonstrated strong instincts for positioning and messaging - shaping stories that align with a brand narrative rather than just documenting what happened. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally. Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this. Benefits5,000 training and conference budget for individual and group development.25 days of holiday plus 8 bank holidays (33 days total).Company pension scheme via Penfold. Mental health support and therapy via Spectrum.life. Individual wellbeing allowance via Juno. Private healthcare insurance through AXA.Income protection and Life Insurance. Cycle to Work SchemeAdditional perksTop-spec equipment (laptop, screens, adjustable desks, etc.).Regular remote and in-person hackathons, lunch and learns, socials, and game nights. Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry. Exceptional opportunities for personal development and growth as we build something remarkable together. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. All applicant data will be processed in accordance with data protection regulations and our privacy policy. LocationLondon (hybrid)Employment TypeFull timeLocation TypeHybridDepartmentRevenueMarketing