At a Glance
- Tasks: Deliver top-notch service and support for analytical instruments while building strong customer relationships.
- Company: Leading organisation in the UK/Ireland with a focus on analytical instrumentation.
- Benefits: 21 days holiday, health insurance, company car, and pension scheme.
- Other info: Great opportunity for career growth in a supportive STEM-focused environment.
- Why this job: Join a dynamic team where your technical skills make a real difference.
- Qualifications: Degree in a relevant field with experience in analytical instrumentation preferred.
The predicted salary is between 35000 - 45000 £ per year.
Role Overview
We are currently looking for a Technical Service & Support Engineer to join our client, a leading sector organisation based across the UK/Ireland region, supporting customers with a full range of analytical instrumentation.
This field‑based role focuses on delivering high standards of on‑site service, preventive maintenance and responsive breakdown support, while ensuring accurate reporting and proactive planning.
You will work closely with the Service Coordinator and Service Management to keep service activity running smoothly—optimising visit scheduling, ensuring the right parts are identified in advance, and maintaining strong customer relationships across HPLC, GC, MS, and gas generator platforms.
- Key Duties and Responsibilities
- Ensure the successful installation, servicing, maintenance and troubleshooting of supported analytical instrumentation to deliver consistently high customer outcomes.
- Carry out Planned Preventative Maintenance (PPM) at customer sites, ensuring correct planning and associated spare parts are in place.
- Diagnose and resolve equipment breakdowns at customer sites, following agreed processes for timely restoration of service.
- Conduct pre‑visit qualification calls to identify parts requirements for both PPM and breakdown activities, wherever possible.
- Complete accurate service reports for all service activity and own the problem through to resolution to the satisfaction of the customer.
- Role Requirements
- A degree or higher in a relevant field (e. g., Pharmaceutical Chemistry, Quality Assurance, Quality Management) with a strong science background, preferably chemistry/biochemistry and electronics.
- Proven knowledge of the operation, service, repair and requirements of analytical instrumentation, with a strong preference for chromatography (HPLC/UPLC/GC) and associated mass spectrometers.
- Demonstrable capability working with chromatography operating and data capture systems such as Chem Station, Clarity, Open Lab or Empower.
- Proven experience in analytical laboratory environments and excellent report‑writing skills, with strong time management and organisation of own tasks.
- Proven understanding of IQ/OQ/PQ (advantageous) and working to appropriate ISO standards, plus confidence in remote diagnostic and phone support.
- What’s in it for you
- 21 days paid holiday plus bank holidays
- Health insurance
- Company car
- Contributory pension scheme
- Work with a customer‑focused service team where proactive problem‑solving and technical excellence are highly valued
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer.
We welcome applications from anyone who meets the role requirements.
HRS exclusively supports the STEM sectors, combining recruitment expertise with scientific knowledge to help you advance your career.
#J-18808-Ljbffr
Technical Service & Support Engineer employer: Hyper Recruitment Solutions
Join a leading provider of advanced scientific instrumentation where you can thrive as a Field Service Engineer in a dynamic and innovative environment. Enjoy the benefits of ongoing training, professional development, and a supportive team culture that prioritises flexibility and career progression. With the opportunity to work with cutting-edge technology across the South and Central regions, this role offers a rewarding experience for those passionate about science and engineering.
Contact Details:
Hyper Recruitment Solutions Recruitment Team
