At a Glance
- Tasks: Deliver top-notch service and support for analytical instruments while building strong customer relationships.
- Company: Join a leading organisation in the UK/Ireland with a focus on innovation and customer satisfaction.
- Benefits: Enjoy 21 days holiday, health insurance, a company car, and a contributory pension scheme.
- Other info: Great opportunity for career growth in a supportive and collaborative environment.
- Why this job: Be part of a dynamic team that values proactive problem-solving and technical excellence.
- Qualifications: Degree in a science field with experience in analytical instrumentation and excellent report writing skills.
The predicted salary is between 35000 - 45000 £ per year.
ROLE OVERVIEW
We are currently looking for a Technical Service & Support Engineer to join our client, a leading sector organisation based across the UK/Ireland region, supporting customers with a full range of analytical instrumentation.
This field‑based role focuses on delivering high standards of on‑site service, preventative maintenance, and responsive breakdown support, while ensuring accurate reporting and proactive planning.
You will work closely with the Service Coordinator and Service Management to keep service activity running smoothly—optimising visit scheduling, ensuring the right parts are identified in advance, and maintaining strong customer relationships across HPLC, GC, MS, and gas generator platforms.
- KEY DUTIES AND RESPONSIBILITIES
- Ensuring the successful installation, service, maintenance, and troubleshooting of supported analytical instrumentation to deliver a consistently high level of customer outcomes.
- Carry out Planned Preventative Maintenance (PPM) at customer sites, ensuring correct planning and associated spare parts are in place.
- Diagnose and resolve equipment breakdowns at customer sites, following agreed processes for timely restoration of service.
- Conduct pre‑visit qualification calls to identify parts requirements for both PPM and breakdown activities, wherever possible.
- Complete accurate service reports for all service activity and own the problem through to resolution to the satisfaction of the customer.
- ROLE REQUIREMENTS
- A Degree or higher level in field (e. g., Pharmaceutical Chemistry, Quality Assurance, Quality Management for QA roles) with a strong science background, preferably chemistry/biochemistry and electronics.
- Proven knowledge of the operation, service, repair, and requirements of analytical instrumentation, with a strong preference for chromatography ("HPLC/UPLC/GC") and associated mass spectrometers.
- Demonstrable capability working with chromatography operating and data capture systems such as "Chem Station", "Clarity", "Open Lab", or "Empower".
- Proven experience in analytical laboratory environments and excellent report writing skills, with strong time management and organization of own tasks.
- Proven understanding of IQ/OQ/PQ (advantageous) and working to appropriate ISO standards, plus confidence in remote diagnostic and phone support.
WHAT’S IN IT FOR YOU?
- 21 days paid holiday, plus Bank Holidays
- Health insurance
- Company car
- Contributory pension scheme
- Work with a customer‑focused service team where proactive problem‑solving and technical excellence are highly valued.
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements.
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Technical Service & Support Engineer employer: Hyper Recruitment Solutions LTD
Join a leading global medtech company in the Netherlands, where your clinical expertise will be highly valued and your contributions will have a meaningful impact on healthcare. With a dynamic work culture that fosters professional development and offers comprehensive training, this role provides an excellent opportunity to transition into the commercial sector while working with cutting-edge technology. Enjoy the unique advantage of leveraging your ICU experience in a customer-facing position, all within a supportive environment that prioritises employee growth and success.
Contact Details:
Hyper Recruitment Solutions LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service & Support Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Service & Support Engineer role you’re after at Hyper Recruitment Solutions LTD.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Hyper Recruitment Solutions LTD a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Hyper Recruitment Solutions LTD.
✨Apply Through Company Websites
When you spot a role like Technical Service & Support Engineer at Hyper Recruitment Solutions LTD, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Service & Support Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Service & Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Hyper Recruitment Solutions LTD a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Hyper Recruitment Solutions LTD specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Hyper Recruitment Solutions LTD
✨Brush Up on Core Engineering Principles
Before heading into the interview with Hyper Recruitment Solutions LTD, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Hyper Recruitment Solutions LTD want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
