At a Glance
- Tasks: Deliver exceptional support to healthcare professionals and customers in a dynamic environment.
- Company: Leading Pharmaceutical company with a focus on customer excellence.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with strong career advancement potential in the healthcare sector.
- Why this job: Join a fast-paced team and make a real difference in customer service.
- Qualifications: Degree in relevant field and experience in customer service required.
The predicted salary is between 16.2 - 19.8 £ per hour.
We are recruiting a Pharmaceutical Customer Service Executive to join a leading Pharmaceutical company based in Kent on a hybrid working, 12 month contract. This is an exciting opportunity for a motivated individual to become a key part of a Sales Order Management & Customer Excellence Team.
As the Pharmaceutical Customer Service Executive, you will deliver exceptional front-line support to healthcare professionals, customers, and internal teams, ensuring every interaction reflects the organisation’s commitment to outstanding customer service. The position offers a dynamic work environment, supporting a large customer base in a fast-paced sector, with a focus on building strong relationships and resolving customer queries efficiently and compliantly.
KEY DUTIES AND RESPONSIBILITIES
Your duties as the Customer Service Executive will be varied however the key duties and responsibilities are as follows:
- Act as a primary point of contact for customers, healthcare professionals, and internal colleagues, delivering high-quality service in every interaction.
- Respond professionally, accurately, and empathetically to customer enquiries via telephone and email.
- Manage complex complaints, queries, and escalations effectively, acting as a trusted advocate for customers.
- Investigate customer concerns, support cross-team collaboration, and identify insights to improve the customer experience.
- Support operational activities, ensure compliance with internal procedures, and contribute to continuous improvement initiatives.
ROLE REQUIREMENTS
To be successful in your application to this exciting role as the Pharmaceutical Customer Service Executive, we are looking to identify the following on your profile and past history:
- A Degree or higher level in a relevant field (e.g., Healthcare, Customer Service, Business Administration).
- Proven experience delivering outstanding customer service in a fast-paced environment.
- Strong communication skills, both verbal and written, with the ability to handle difficult conversations professionally.
- Excellent organisational and problem-solving skills, with an eye for accuracy and detail.
Customer Service Representative in Sandwich employer: Hyper Recruitment Solutions Ltd
Join a leading supplier of analytical and testing equipment that values innovation and collaboration, making it an excellent employer for a Materials Characterisation Technical Sales Specialist. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working in a dynamic team environment that encourages creativity and strategic thinking. The flexibility to work remotely across the UK allows for a healthy work-life balance, making this role not just a job, but a meaningful career path in a thriving industry.
Contact Details:
Hyper Recruitment Solutions Ltd Recruitment Team
