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For Companies At a Glance
- Tasks: Support users with IT services and resolve technical issues daily.
- Company: Join a leading pharmaceutical company in Liverpool, focused on life sciences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a team that values innovation and improvement in IT systems.
- Qualifications: Degree in IT or equivalent experience; desktop support and Microsoft 365 knowledge required.
- Other info: Equal Opportunities employer, welcoming diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
Our client is currently looking for an IT Support Analyst to join a leading pharmaceutical company based in Liverpool. As the IT Support Analyst, you will be responsible for providing support to users of all IT Business Services and assisting in the deployment and management of these services.
KEY DUTIES AND RESPONSIBILITIES:
- Provide support to all users of the IT Business Services.
- Log and resolve incidents, service requests, problems, and changes through to a satisfactory resolution.
- Administer IT Business Services in line with company policy and procedure.
- Suggest and implement improvements in existing IT systems and procedures.
ROLE REQUIREMENTS:
- Degree in an IT related field (or equivalent experience).
- Proven industry experience in desktop support and Microsoft 365.
- A working knowledge and practical experience with IT hardware and software installation and management.
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the Life Science sectors, combining recruitment expertise with scientific knowledge to help you advance your career.
IT Support Analyst employer: Hyper Recruitment Solutions LTD
Contact Detail:
Hyper Recruitment Solutions LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT Business Services used by the pharmaceutical industry. Understanding the unique challenges and requirements of this sector can give you an edge during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft 365, as it's a key requirement for this role. Consider taking a quick online course or certification to demonstrate your proficiency and commitment to staying updated.
✨Tip Number 3
Prepare examples from your past experience where you've successfully resolved IT issues or improved processes. Being able to share specific instances will showcase your problem-solving skills and initiative.
✨Tip Number 4
Network with professionals in the pharmaceutical IT sector. Attend relevant meetups or online forums to connect with others in the field, which could lead to valuable insights and potential referrals.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with desktop support and Microsoft 365. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key duties and responsibilities mentioned in the job description. Explain how your past experiences align with these duties and showcase your problem-solving skills.
Highlight Relevant Skills: In your application, emphasise your technical skills, especially in IT hardware and software installation and management. Mention any certifications or training related to ITIL Foundation or similar frameworks.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Analyst.
How to prepare for a job interview at Hyper Recruitment Solutions LTD
✨Know Your IT Basics
Make sure you brush up on your knowledge of desktop support and Microsoft 365. Be prepared to discuss your experience with IT hardware and software installation, as this will likely come up during the interview.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've logged and resolved incidents or service requests in the past. Highlight your ability to troubleshoot effectively and provide satisfactory resolutions to user issues.
✨Familiarise Yourself with Company Policies
Understand the importance of adhering to company policies and procedures when administering IT services. This shows that you value compliance and can work within established frameworks.
✨Suggest Improvements
Think about potential improvements you could suggest for existing IT systems and procedures. This demonstrates your proactive approach and willingness to contribute positively to the team.
