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For Companies At a Glance
- Tasks: Manage enterprise customer accounts and ensure their success with our innovative software.
- Company: Join a leading Smart Innovation Platform trusted by over 600 global organisations.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be a key player in driving innovation and making a real impact for clients.
- Qualifications: Strong relationship management skills and a passion for customer success.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
About Us
We’re the Smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world.
Your tasks
- Manage a portfolio of enterprise accounts, ensuring high customer satisfaction and platform adoption.
- Build deep, long-lasting relationships with key decision-makers and stakeholders.
- Lead onboarding and support clients through the full lifecycle of their innovation program.
- Own contract renewals and support expansion efforts in collaboration with Sales and Product teams.
- Serve as the voice of your customers internally—bringing feedback to Product, Marketing, and Leadership.
- Organize regular business reviews (online and on-site) to demonstrate value and align on goals.
- Represent HYPE at client events, trade shows, and innovation conferences.
- Maintain accurate reporting on client health, renewals, and growth opportunities.
Customer Success Manager EMEA (m/f/d) in London employer: HYPE Innovation
Contact Detail:
HYPE Innovation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager EMEA (m/f/d) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in relationship management and strategic thinking. Make sure they know you’re the go-to person for driving customer success.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like HYPE, and express your interest. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be perfect for the Customer Success Manager position.
We think you need these skills to ace Customer Success Manager EMEA (m/f/d) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and innovation shine through. We want to see how your passion aligns with our mission at StudySmarter!
Tailor Your CV: Make sure to customise your CV for the Customer Success Manager role. Highlight relevant experiences that showcase your relationship management skills and strategic thinking—this is what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit. Share specific examples of how you've driven customer success in the past and how you can bring that expertise to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HYPE Innovation
✨Know Your Customer Success Fundamentals
Make sure you brush up on the key principles of customer success management. Understand how to build relationships, drive platform adoption, and manage renewals. Being able to discuss these concepts confidently will show that you're ready to take on the role.
✨Research HYPE and Its Clients
Dive deep into HYPE's mission, values, and the industries they serve. Familiarise yourself with their software and how it benefits enterprise customers. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company and its clients.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical customer challenges. Think about past experiences where you've successfully managed client relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Strategic Thinking Skills
As a Customer Success Manager, strategic thinking is crucial. Be prepared to discuss how you would identify growth opportunities within accounts and align customer goals with HYPE's offerings. Highlight any relevant experience where you've driven long-term success for clients.
