At a Glance
- Tasks: Manage enterprise customer accounts and drive their innovation success.
- Company: Join HYPE, a leading Smart Innovation Platform with a global impact.
- Benefits: Enjoy flexible work schedules, 21 days’ vacation, and career growth opportunities.
- Other info: Be part of a collaborative, international team dedicated to driving meaningful change.
- Why this job: Make a real impact by helping companies innovate and thrive.
- Qualifications: 3-5 years in Customer Success or Account Management, preferably in SaaS.
The predicted salary is between 36000 - 60000 £ per year.
About Us
We’re the Smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world.
Your tasks
- Manage a portfolio of enterprise accounts, ensuring high customer satisfaction and platform adoption.
- Build deep, long-lasting relationships with key decision-makers and stakeholders.
- Lead onboarding and support clients through the full lifecycle of their innovation program.
- Own contract renewals and support expansion efforts in collaboration with Sales and Product teams.
- Serve as the voice of your customers internally—bringing feedback to Product, Marketing, and Leadership.
- Organize regular business reviews (online and on-site) to demonstrate value and align on goals.
- Represent HYPE at client events, trade shows, and innovation conferences.
- Maintain accurate reporting on client health, renewals, and account growth.
Your profile
- 3 to 5+ years of experience in Customer Success, Account Management, or SaaS consulting, preferably with enterprise B2B clients.
- Solid understanding of SaaS dynamics, client lifecycle management, and commercial KPIs (retention, expansion, churn).
- Experience managing multiple client relationships simultaneously while maintaining a high standard of service.
- Strong communication and presentation skills with a client-first mindset.
- Proficiency in CRM tools (HubSpot, Salesforce, or MS Dynamics) and Microsoft Office suite.
- Fluent in English (written and spoken).
- Willingness to travel up to 30% across EMEA.
- Ideally, experience in working with innovation, strategy, or transformation teams within a corporate setting.
- Familiarity with innovation management practices – such as the ISO 56000 series or open innovation principles – would be a plus.
- A background in consulting, project management, or enterprise software implementation is desirable.
Ready to Make an Impact?
If you’re ready to help shape the future of innovation while growing in an exciting and fast-moving industry, we’d love to hear from you. Apply now and let’s take this journey together!
Why HYPE?
- Make an Impact: Help companies shape their future by driving innovation programs that matter.
- Strong Start: Onboard with expert support and learn from a global team of experienced professionals.
- Work-Life Flexibility: 21 days’ vacation, and flexible work schedules.
- Career Growth: Ongoing development and clear pathways to expand your role.
- Collaborative culture: A supportive, inclusive, and international team environment.
- Purpose-Driven Work: Be part of something bigger—accelerating innovation for a better world.
What Success Looks Like
You are the kind of person who thrives on building meaningful relationships and helping clients achieve real outcomes. You balance strategic thinking with attention to detail, are proactive in problem-solving, and take pride in being a trusted partner to your clients.
Your contact persons Thorsten Schleifer and Vanessa Limbach are your contact persons. Please apply directly via our applicant management tool Personio on our homepage. If you have any further questions, please contact us at jobs@hype.de or +49 (0) 228 / 2276-0.
Customer Success Manager EMEA (m/f/d) employer: HYPE Innovation
At HYPE, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Customer Success Manager, you will enjoy flexible work schedules, 21 days of vacation, and ample opportunities for career growth within a supportive international team. Join us in making a meaningful impact by driving innovation for our enterprise clients across EMEA, all while benefiting from expert onboarding and a purpose-driven mission.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager EMEA (m/f/d)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in customer success or account management. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 3
Be proactive! Reach out to companies you're interested in, even if they haven't posted a job opening. Express your enthusiasm for their work and how you can contribute to their success as a Customer Success Manager.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows initiative and gives us a chance to see your genuine interest in joining our team at HYPE.
We think you need these skills to ace Customer Success Manager EMEA (m/f/d)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing enterprise accounts and your understanding of SaaS dynamics. We want to see how your skills align with our mission at HYPE!
Showcase Your Communication Skills:As a Customer Success Manager, strong communication is key. Use your application to demonstrate your ability to convey complex ideas clearly and effectively. Share examples of how you've built relationships with clients in the past—this will really resonate with us!
Highlight Relevant Experience:Don’t forget to mention any experience you have with innovation management practices or working with corporate strategy teams. This will show us that you understand the landscape we operate in and can hit the ground running!
Apply Through Our Website:We encourage you to apply directly via our applicant management tool on our homepage. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Let’s take this journey together!
How to prepare for a job interview at HYPE Innovation
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of Customer Success, especially in the SaaS space. Understand key metrics like retention, expansion, and churn, and be ready to discuss how you've successfully managed client relationships in the past.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build long-lasting relationships with clients. Think about times when you’ve turned a challenging situation into a success story, as this will demonstrate your client-first mindset.
✨Be Ready for Strategic Conversations
Since this role involves strategic thinking, come prepared with insights on how you can help clients maximise the value of HYPE’s software. Think about potential growth opportunities and how you would approach onboarding and support.
✨Familiarise Yourself with Innovation Practices
Get to grips with innovation management practices, such as the ISO 56000 series or open innovation principles. Being able to speak knowledgeably about these topics will set you apart and show your genuine interest in the field.
