At a Glance
- Tasks: Provide top-notch customer service via phone, email, and face-to-face interactions.
- Company: Join Hyndburn Leisure, a leading charity focused on health and well-being.
- Benefits: Enjoy free leisure facility access, uniform, training, and career development.
- Other info: Flexible 15-hour work week with opportunities for growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
Love what you do. Do what you love!
Base: Accrington Town Hall
Working Hours: 15 hours per week - temporary
Closing date: Friday, 19th June 2026
Interview date: TBC
Hyndburn Leisure is the leading sport, health & leisure charity in Hyndburn with a strategic aim to improve the health & well-being of local people. We are seeking a Call Centre Agent who will provide an effective and customer-focused contact centre via telephone, email and face-to-face service. These positions are based at Accrington Town Hall where you will be part of a team that ensures Hyndburn Leisure offers the highest standards to our customers.
Responsibilities:
- Handle a high volume of inbound calls and make high quality call backs meeting KPIs.
- Meet and exceed individual and team sales targets through upselling and cross-selling techniques.
- Maintain and regularly update customer records accurately and promptly.
- Stay updated on all company services, products, and offers to provide accurate and comprehensive information to customers.
- Utilise CRM and other software systems to efficiently make bookings, record customer interactions and provide relevant information as required.
- Engage and build strong rapport with customers, allowing you to upsell other services and ensure the contact centre operates efficiently, meeting performance targets and handling all calls in a polite and courteous manner.
- Ensure that information issued is accurate and report any changes or updates to all contact-centre officers.
All posts are subject to a criminal records check (DBS) and exempt from rehabilitation of offenders’ act.
Benefits:
- We offer an attractive benefits package with free use of leisure facilities (subject to three months service).
- Free uniform and free quality training and career development opportunities.
If you feel you have the right attitude and knowledge that we are looking for, then for an application form click on: www.hyndburnleisure.co.uk or apply directly on Indeed. Apply now.
Call Centre Agent in Accrington employer: Hyndburn-Leisure
Hyndburn Leisure is an exceptional employer, dedicated to enhancing the health and well-being of the local community while providing a supportive work environment at Accrington Town Hall. As a Call Centre Agent, you will enjoy a range of benefits including free access to leisure facilities, comprehensive training, and opportunities for career development, all within a friendly team that values customer service excellence. Join us in making a positive impact while enjoying a fulfilling role that aligns with your passion for helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Accrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hyndburn Leisure. Understand their mission and values so you can show how you align with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling those high-volume inbound calls.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've built rapport with customers in the past. It’s all about demonstrating that customer-focused attitude they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Hyndburn Leisure.
We think you need these skills to ace Call Centre Agent in Accrington
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you love what you do and are excited about the opportunity to help our customers at Hyndburn Leisure.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on your customer service skills and any previous call centre experience. We’re looking for someone who can handle calls with ease and charm!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Hyndburn Leisure!
How to prepare for a job interview at Hyndburn-Leisure
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hyndburn Leisure’s services and offerings. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common call centre scenarios and how you would handle them. Think about how you would upsell or cross-sell services, as this is a key part of the job. Role-playing with a friend can be super helpful!
✨Show Off Your People Skills
During the interview, highlight your ability to build rapport with customers. Share examples from past experiences where you’ve successfully engaged with clients or resolved issues, as this will demonstrate your customer-focused approach.
✨Be Ready for the Tech Talk
Familiarise yourself with CRM systems and other software tools commonly used in call centres. If you have experience with any specific systems, be sure to mention it, as this could give you an edge over other candidates.
