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- Tasks: Assist 150,000 customers yearly via phone, email, and in person.
- Company: Join a dynamic team at Hyndburn Council, dedicated to excellent customer service.
- Benefits: Flexible working hours, comprehensive training, and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Opportunity for career growth in a busy, rewarding role.
The predicted salary is between 36000 - 60000 £ per year.
Based at our Broadway Offices in Accrington, our Customer Contact team is responsible for 150,000 customers a year by telephone, email, web and in person. We provide a first-rate service to everyone in the Borough and we would like you to join our team. We want you to help us to build upon the already successful customer services delivered through our Customer Contact Centre and Hyndburn’s status as an excellent council.
We are recruiting for Contact Centre Officers to deliver information and guidance on all Council services including Council Tax, Housing Benefits and Council Tax Support, Waste and Recycling Services, Environmental Health, Elections and many more.
This is a versatile, busy and demanding role which requires an in depth knowledge of all customer facing services. Knowledge and experience of Benefits and Revenues is desirable, and a comprehensive training plan will be delivered.
With experience of working in a customer services environment, you must be able to empathise and problem solve on behalf of customers, work in a busy environment, have the ability to understand and relay information and be willing to ‘go the extra mile’ for our customers.
Working Hours: Hours of work are Monday – Friday 09:00 – 17:00. Flexible working may be available.
Closing date: 12 noon Wednesday 19th November 2025
Customer Contact Centre Officer employer: Hyndburn Borough Council
Contact Detail:
Hyndburn Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Officer
✨Tip Number 1
Get to know the company! Research Hyndburn Council and their services. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone the extra mile. Be ready to share these stories during your interview.
✨Tip Number 3
Prepare questions for your interviewers. Asking insightful questions not only shows your interest but also helps you gauge if this role is the right fit for you. Think about what you want to know about the team and the work culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is a great skill for a Customer Contact Centre Officer.
We think you need these skills to ace Customer Contact Centre Officer
Some tips for your application 🫡
Know the Role: Before you start writing, take a good look at the job description. We want to see how your skills and experiences match up with what we're looking for in a Customer Contact Centre Officer. Tailor your application to highlight those key qualities we value!
Be Personable: Since this role is all about customer service, let your personality shine through in your application. Use a friendly tone and show us that you can empathise and problem-solve. We love candidates who can connect with our customers!
Show Your Knowledge: If you've got experience in customer services or knowledge of Benefits and Revenues, make sure to mention it! We want to know how you can contribute to our team and help us maintain our excellent service standards.
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the easiest way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hyndburn Borough Council
✨Know Your Stuff
Make sure you brush up on all the services the council offers, especially those related to Council Tax and Housing Benefits. Familiarise yourself with common queries customers might have, so you can demonstrate your knowledge during the interview.
✨Show Your Empathy
Since this role is all about customer service, be prepared to share examples of how you've successfully handled difficult situations in the past. Highlight your ability to empathise with customers and solve their problems effectively.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. This will help you get comfortable with answering questions and allow you to refine your responses, especially around how you would handle specific customer scenarios.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
