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- Tasks: Provide information and guidance on Council services while engaging with customers.
- Company: Local government council in Accrington with a focus on community service.
- Benefits: Flexible working hours and full training provided.
- Why this job: Make a difference in your community by delivering excellent customer service.
- Qualifications: Strong customer service skills and problem-solving abilities.
- Other info: Great opportunity for personal growth and development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A local government council in Accrington is seeking a Customer Contact Centre Officer to provide information and guidance on Council services. You will engage with customers through various channels, ensuring excellent service delivery.
The role requires:
- Strong customer service skills
- The ability to empathise and problem-solve
Full training will be offered, and flexible working hours may be available.
Closing date for applications is 16 February 2026.
Customer Service Specialist – Local Government (Flexible) in Accrington employer: Hyndburn Borough Council
Contact Detail:
Hyndburn Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist – Local Government (Flexible) in Accrington
✨Tip Number 1
Get to know the local government services inside out! Familiarise yourself with what they offer so you can confidently engage with customers and provide accurate information. This will show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face, over the phone, or via email, being able to convey information clearly and empathetically is key. Role-play with a friend or family member to sharpen those skills.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you’ve successfully resolved customer issues. This will demonstrate your capability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of our resources!
We think you need these skills to ace Customer Service Specialist – Local Government (Flexible) in Accrington
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers and solved their problems, so share specific examples that showcase your skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the role. Mention how your skills and experiences align with the responsibilities of a Customer Contact Centre Officer.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Hyndburn Borough Council
✨Know Your Council Services
Before the interview, take some time to research the local government council in Accrington and its services. Understanding what they offer will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've demonstrated excellent customer service. Think about situations where you had to empathise with a customer or solve a problem effectively, as these are key skills for the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide relevant answers but also demonstrate your ability to engage with customers effectively, which is crucial for a Customer Contact Centre Officer.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or flexible working hours. This shows that you’re not just interested in the job, but also in how you can fit into the council's culture.
