Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service across various council services via phone, email, and in person.
- Company: Join Hyndburn Borough Council, dedicated to excellent community service.
- Benefits: Competitive salary, flexible working hours, and comprehensive training provided.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
The predicted salary is between 22600 - 25000 £ per year.
Based at our Broadway Offices in Accrington, our Customer Contact team is responsible for 150,000 customers a year by telephone, email, web and in person. We provide a first-rate service to everyone in the Borough and we would like you to join our team. We want you to help us to build upon the already successful customer services delivered through our Customer Contact Centre and Hyndburn’s status as an excellent council.
We are recruiting for Contact Centre Officers to deliver information and guidance on all Council services including Council Tax, Housing Benefits and Council Tax Support, Waste and Recycling Services, Environmental Health, Elections and many more.
This is a versatile, busy and demanding role which requires an in depth knowledge of all customer facing services. Knowledge and experience of Benefits and Revenues is desirable, and a comprehensive training plan will be delivered.
With experience of working in a customer services environment, you must be able to empathise and problem solve on behalf of customers, work in a busy environment, have the ability to understand and relay information and be willing to ‘go the extra mile’ for our customers.
Hours of work are Monday – Friday 09:00 – 17:00. Flexible working may be available.
If you are passionate about delivering results as we are, and if you want a challenging yet rewarding role delivering the highest levels of customer service, this is the job for you.
Closing date: 12 noon Monday 16 February 2026
Vacancy Ref: 2325
Customer Contact Centre Officer Hyndburn Borough Council in Accrington employer: Hyndburn Borough Council
Contact Detail:
Hyndburn Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Officer Hyndburn Borough Council in Accrington
✨Tip Number 1
Get to know the company! Research Hyndburn Borough Council and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of customers, role-play common scenarios with friends or family. This will boost your confidence and prepare you for those tricky questions about problem-solving.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips on what it's really like to work at the Customer Contact Centre and might even give you a heads-up on the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to deliver top-notch customer service right from the start.
We think you need these skills to ace Customer Contact Centre Officer Hyndburn Borough Council in Accrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with the role of a Customer Contact Centre Officer, so don’t hold back on showcasing your relevant experience!
Show Your Passion: Let your enthusiasm for delivering excellent customer service shine through in your application. We’re looking for candidates who are genuinely excited about helping others and going the extra mile, so make sure to express that passion!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Hyndburn Borough Council
✨Know Your Stuff
Make sure you brush up on all the services the council offers, especially around Council Tax and Housing Benefits. Familiarise yourself with common queries and issues customers might have, so you can demonstrate your knowledge during the interview.
✨Show Your Empathy
This role is all about helping people, so be ready to share examples of how you've gone the extra mile for customers in the past. Think of specific situations where you solved a problem or made someone's day better – it’ll show you understand the importance of customer service.
✨Practice Problem-Solving
Prepare for situational questions that test your problem-solving skills. You might be asked how you'd handle a difficult customer or a tricky situation. Practising these scenarios will help you feel more confident and articulate during the interview.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The interviewers want to see if you’ll fit into their team, so being genuine and approachable can make a big difference. Show them your passion for delivering excellent customer service!
