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- Tasks: Engage with customers and provide guidance on essential council services.
- Company: Local government council in Accrington with a focus on community support.
- Benefits: Flexible hours, training plan, and the chance to make a difference.
- Why this job: Join a team that helps 150,000 customers and enhances community well-being.
- Qualifications: Experience in customer service and strong problem-solving skills.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A local government council in Accrington is seeking a Customer Service Representative to join their team. You will engage with 150,000 customers annually via telephone, email, and in person, providing guidance on Council services like Housing Benefits and Waste Management.
The role demands a knack for empathizing and problem solving in a busy environment. Ideally, candidates will have experience in customer services. Flexible hours are available, and a training plan will be included.
Council Services Customer Advisor in Accrington employer: Hyndburn Borough Council
Contact Detail:
Hyndburn Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Services Customer Advisor in Accrington
✨Tip Number 1
Get to know the council services inside out! Familiarise yourself with Housing Benefits and Waste Management so you can chat confidently about them during interviews. It shows you're genuinely interested and ready to help.
✨Tip Number 2
Practice your empathy skills! Role-play common customer scenarios with a friend or family member. This will help you think on your feet and respond effectively, which is key for a Customer Advisor role.
✨Tip Number 3
Network like a pro! Connect with current or former council employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the work culture.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you’re serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Council Services Customer Advisor in Accrington
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've engaged with customers and solved their problems, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Council Services Customer Advisor. Mention how your skills align with the job description and what makes you a great fit for our team.
Be Personable and Empathetic: Since this role involves engaging with a diverse range of customers, let your personality shine through in your application. We love candidates who can empathise and connect with others, so don’t be afraid to show us your human side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hyndburn Borough Council
✨Know Your Council Services
Familiarise yourself with the specific services offered by the council, especially Housing Benefits and Waste Management. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Empathy Skills
Prepare examples from your past experiences where you've successfully empathised with customers. Highlight how you resolved their issues, as this is crucial for a Customer Service Representative in a busy environment.
✨Practice Problem-Solving Scenarios
Anticipate common customer queries or complaints related to council services and think through how you would handle them. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Be Ready for Flexibility Questions
Since flexible hours are available, be prepared to discuss your availability and willingness to adapt. This shows that you're open to meeting the needs of the council and its customers.
