Team Leader & Audit Specialist

The Vacancy Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements. We currently have an exciting opportunity to join this department as a Team Leader & Audit Specialist within our Quality & Risk team in one of our four Offices.

What will your role look like? This role sits within our dynamic Risk and Audit Team, which sets the standard for quality in Pensions Administration by upholding the highest legislative, regulatory, and firm-wide requirements. As Audit Specialist, you’ll lead the annual cycle of internal and external audits - including AAF Internal Controls, ISO27001, and PASA Accreditation - managing everything from planning to delivery. You’ll ensure audit actions are followed through, supporting continuous service improvement and robust governance. Achieving clean audit results is central to our strategy and reflects our commitment to delivering excellent experiences for clients, members, and colleagues.

Key tasks will include:

• Delivering all TPA external audit activities, including planning, delivery, and cascading findings internally and externally to achieve a clean outcome.
• Managing a cycle of internal self-audits: drafting, scoping, scheduling, delivery, assessment of outcomes, presenting results, and ensuring actions are delivered in line with Business Unit and Firmwide Risk framework.
• Performing deep dives into audit issues to identify root causes and communicate recommendations.
• Acting as subject matter expert and main point of contact for all audit-related matters within TPA.
• Analysing trends in findings and monitoring process improvements with other TPA areas.
• Collaborating with the firmwide audit function and stakeholders outside TPA (e.g., APV client managers and 2nd Line of Defence).
• Presenting audit outcomes and recommendations to internal stakeholders, using plain English to explain complex topics.
• Driving continuous improvement in service quality and control frameworks.
• Implementing a culture of engagement around audit processes and delivering training (e.g., AAF Audit training).
• Contributing to professional standards and quality systems, including peer review processes and best practice frameworks.
• Prioritising and allocating work across the Risk and Audit team, managing capacity and priorities proactively.
• Acting as main point of contact for Client Managers, Administration Managers, and Project Leads.
• Supporting colleague development, career growth plans, and providing feedback.

To enjoy and succeed in this role, you will have:

• GCSE / Higher (or equivalent) in Maths and English at minimum grade C or above, or relevant comparable experience.
• Up to date knowledge of relevant pensions legislation, technical developments affecting pension administration and industry best practice.
• Excellent analytical skills, attention to detail and problem-solving skills balanced with taking a broader view of business needs.
• Communicates clearly, accurately and concisely both orally and in writing and demonstrates effective communication with internal teams, internal stakeholders and third parties, ensuring alignment with the Hymans Values.
• Good IT skills, including working with Microsoft Office application and experience of a pension administration system such as UPM, or system(s) with a similar purpose.
• Plans and organises time and workload effectively, is able to juggle priorities and work well under pressure.
• A self-motivated individual with strong project management and team management skills and works in a consultative, collaborative manner with others.

We would also encourage applications from candidates who perhaps do not possess ALL of the attributes and experience listed above, but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support.

Benefits In addition to a competitive salary and access to our profit share scheme, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two ‘in‑office’ days per week.
• A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.

Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.