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- Tasks: Be the friendly face of our office, greeting clients and managing calls.
- Company: Join a leading consultancy with over 100 years of experience.
- Benefits: Enjoy flexible benefits, mental health support, and paid volunteering days.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a customer-focused attitude are key.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting new opportunity for a Front of House Assistant to join our Facilities team, based in Edinburgh on a 12 month FTC. The role is full-time and will involve working Monday to Friday onsite.
What will your role look like?
- You’ll act as the first point of contact, providing professional reception services including greeting clients and staff, managing calls via Microsoft Teams, and coordinating visitor sign-in.
- Our Front of House team is responsible for maintaining meeting room schedules, handling booking taxis and couriers, managing stationery supplies, and ensuring catering and kitchen areas are clean and well-stocked.
- You’ll be involved with supporting events with room setup and catering, overseeing deliveries and support calls, and assisting the Facilities Coordinator and Head of Facilities with various tasks.
This role follows a rotating weekly shift pattern of: 8am-4pm, 8.30am-4.30pm and 9.30am-5.30pm.
To enjoy and succeed in this role, you will have:
- Strong efficiency and punctuality
- Confident & polite telephone manner
- A working knowledge of Microsoft Office
- Previous experience in a customer facing role would be advantageous
- Excellent communication skills, both verbally and written.
- Exceptional organisation and time management skills.
- Excellent team working skills, with the ability to work on own initiative.
- Ability to work independently and collaboratively as a team.
We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support.
In Addition To a Competitive Salary, We Offer:
- A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
- A collaborative and encouraging work environment where your thinking and ideas are encouraged.
- On site mental health and wellbeing assistance.
- A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
- Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.
Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.
We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment.
We love innovative, independent thinking and want everyone to share their ideas. Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions.
With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.
We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.
We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.
Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs.
If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know. Together, we can make this the best job you’ll ever have.
We Offer Our culture: We live and breathe our four values – friendly, confident, partnering and straightforward – and genuinely care about our people, clients, community and the environment.
Job satisfaction: Every employee can genuinely make a difference and contribute towards achieving our purpose – together, building better futures. Whether that’s helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.
Reward and wellbeing: We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.
Flexible working: We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.
Latest technology: We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.
Career development: There is no linear path – learning opportunities are plentiful and empower you to carve out your own career.
Front of House Assistant - 12 month FTC in Livingston employer: Hymans Robertson
Contact Detail:
Hymans Robertson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - 12 month FTC in Livingston
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, it's crucial to come across as confident and polite. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or events. This will demonstrate that you can handle the responsibilities of the Front of House Assistant role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House Assistant - 12 month FTC in Livingston
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Front of House Assistant role. Mention specific examples that demonstrate your customer service skills and organisational abilities.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and keeping it concise. Avoid jargon and focus on what’s most relevant to the job description.
Apply Early: Since we recruit on a rolling basis, it’s best to get your application in as soon as possible. Don’t wait until the last minute – apply through our website today to avoid disappointment!
How to prepare for a job interview at Hymans Robertson
✨Know the Role Inside Out
Before your interview, make sure you understand the Front of House Assistant role thoroughly. Familiarise yourself with the key responsibilities like managing calls via Microsoft Teams and coordinating visitor sign-ins. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in similar positions. Think of specific examples where you demonstrated excellent communication skills or handled challenging situations with clients. This will highlight your suitability for the role and your ability to maintain a professional reception service.
✨Practice Your Tech Skills
Given the emphasis on Microsoft Office and other tech tools, brush up on your skills before the interview. You might be asked about your experience with these applications, so being able to discuss how you've used them effectively in past roles will give you an edge.
✨Emphasise Teamwork and Initiative
The job requires both independent work and collaboration with the Facilities team. Be ready to share examples of how you've successfully worked in a team setting, as well as times when you've taken the initiative to solve problems or improve processes. This will demonstrate that you can thrive in their collaborative environment.
