VacancyTitle: Senior Pensions Administrator in Glasgow

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. The team plays a key role in delivering a market-leading service to clients and members across Defined Benefit (DB), Defined Contribution (DC) and CARE pension arrangements. An exciting opportunity is available to join this department as a Senior Pensions Administrator within the Client Services team in our Birmingham, Edinburgh or Glasgow office.

What will the role involve?

This position sits within a collaborative and high-performing administration team, delivering high-quality pension administration services across DB, DC and CARE schemes. The role is responsible for ensuring accuracy and efficiency across all processes, providing excellent support to members and clients both internally and externally. It also involves supporting workflow management and contributing to team development by mentoring less experienced colleagues.

Key responsibilities include:

• Ensuring allocated work is completed in line with Business Unit guidelines, procedures, quality standards and service levels.
• Maintaining and updating member records on the Universal Pensions Management system (UPM) and processing member events, including retirements, deaths, joiners, early leavers, transfers in/out and illustrative quotations.
• Supporting workflow management, including checking system and manual calculations and outputs completed by team members.
• Contributing to a professional and client-focused service, ensuring agreed scope, timescales and quality standards are met.
• Identifying exceptions and errors and escalating these to the Team Leader to mitigate financial, reputational and regulatory risks.
• Ensuring complaints and errors are reported promptly in line with standard procedures.
• Gathering and reporting client and member feedback and supporting continuous service improvement.
• Maintaining scheme cashbooks, reconciling bank statements and preparing cashflow forecasts.
• Preparing and finalising administration reports and presenting these to clients and trustees.
• Managing annual and periodic scheme events, such as pension increases and renewal exercises.
• Ensuring checking processes are carried out consistently and effectively.
• Ensuring all work is appropriately chargeable, coded correctly, and that chargeability targets (75%) are achieved.
• Identifying non-standard work and ensuring fees are agreed before commencement.
• Acting as a technical reference point within the team for complex cases, procedures and queries.

What’s required to succeed in this role?

• GCSE / Scottish Standard (or equivalent) in Maths and English at Grade B or above.
• Proven experience in day-to-day pension administration, ideally across DB, DC and CARE schemes, within a client and member-focused environment.
• Strong attention to detail, with the ability to work accurately and efficiently.
• Demonstrated ability to work collaboratively in a consultative team environment.
• Up-to-date knowledge of pension legislation, technical developments and industry best practice.
• Experience working in a client-focused pensions administration role.
• Strong organisational skills, with the ability to manage competing priorities, work under pressure and support delegation of work where required.
• Proficiency in IT systems, including Microsoft Office and pensions administration platforms such as UPM (or similar).
• Clear, accurate and concise communication skills, both written and verbal, aligned to organisational values.
• Knowledge of relevant regulatory bodies and requirements.
• Good understanding of Data Protection legislation, HMRC limits, The Pensions Regulator requirements and recent legislative changes.
• Ideally, candidates will have started studying towards a professional qualification such as Associate Membership of the Pensions Management Institute, or be interested in doing so.
• However, applications are also welcome from those with relevant UK pensions experience who can demonstrate a strong understanding of the market.
• Applications are encouraged from individuals who may not meet all the listed criteria but demonstrate the potential to develop the required skills with support.
• Additional relevant experience or knowledge not listed is also welcomed.

Please note that, as part of the recruitment process, candidates will be required to complete a pensions knowledge assessment.

What’s on offer?

• A competitive salary and access to a profit share scheme.
• A flexible benefits package tailored to individual lifestyle and needs.
• A collaborative and supportive working environment where ideas are encouraged.
• On-site mental health and wellbeing support.
• Opportunities for personal and professional development, including mentoring and access to the Aspire learning portal.
• Regular social activities, three days of paid volunteering leave annually, and a day’s leave to celebrate a birthday.
• Hybrid working, with an expectation of two in-office days per week.
• A flexible working window between 7am and 7pm.

Applications are reviewed on a rolling basis, so early submission is encouraged. We are committed to being open and transparent in our recruitment and reward processes.

Please note that this role does not currently meet the minimum salary threshold for Skilled Worker visa sponsorship in the UK. If sponsorship is required, it is recommended to review eligibility for alternative routes or salary threshold discounts before applying. Individual circumstances can be discussed where appropriate.