Senior Pensions Administrator in Glasgow

The Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

As a Senior Pensions Administrator, you will be part of a collaborative and dynamic administration team, delivering high-quality pension administration services across Defined Benefit (DB), Defined Contribution (DC), and CARE schemes. Your role will ensure accuracy and efficiency in all processes, providing outstanding support to members and clients both internally and externally. In addition to managing workflow when required, you will contribute to the growth of the team by mentoring less experienced colleagues, helping them build their skills and confidence.

Your key tasks will include:

• Ensuring allocated work is carried out in accordance with BU guidelines, procedures, quality standards and service standards.
• Maintaining and updating member records on the Universal Pensions Management system (UPM) and processing member events, including retirements, deaths, joiners, early leavers, transfers in and out, illustrative quotations.
• Assisting with workflow management, including checking system and non-system calculations and output performed by team members.
• Ensuring a professional and friendly service is provided by the team, and that the agreed scope, timescale and quality is delivered to clients in line with service levels.
• Identifying exceptions and errors and raising these with the Team Leader to mitigate risk (financial, reputation and regulatory).
• Ensuring the standard complaint procedure is followed by reporting all complaints and errors to the Team Leader at an early stage.
• Gathering and reporting client/member feedback to the Team Leader and proactively taking responsibility for implementing service improvements based on feedback.
• Maintaining the scheme cash books, reconciling bank statements and preparing the cash‐flow forecasts.
• Preparing and finalising Administration Reports and presenting these to clients/trustees.
• Managing annual and periodic scheme events, such as pension increase and annual renewal exercises.
• Ensuring mandatory Checking process is carried out consistently and effectively.
• Ensuring all work on a project is chargeable, goes to the right code and meets chargeability expectations of 75%.
• Ensuring non-standard work is identified and fees agreed before commencement.
• Acting as a point of reference in the team on technical issues, non-standard cases, and general procedure.

To enjoy and succeed in this role, you will have:

• GCSE / Scottish Standard (or equivalent) in Maths and English at Grade B or above.
• Proven experience of day-to-day pension administration – ideally both DB/DC and CARE pension arrangements – in a client and member focused environment.
• Good attention to detail and able to work quickly and accurately.
• Demonstrated understanding and experience of team‐working in a consultative, collaborative manner with others.
• Up to date working knowledge of relevant pensions legislation, technical developments affecting pension administration and industry best practice.
• Experience of working in a client‐focused role in pensions administration.
• Ability to plan and organise time and workload effectively, juggle priorities, work well under pressure and delegate effectively.
• Good IT skills, including working with Microsoft Office applications and experience of a pension administration system such as UPM, or system(s) with a similar purpose.
• Clear, accurate and concise communication skills both orally and in writing, demonstrating effective communication with clients/members.
• Knowledge of relevant regulatory body procedures.
• Good understanding of Data Protection legislation, the Information Commissioner, HMRC Limits, the Pensions Regulator, rules and regulations and recent legislative changes.

We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support.

In addition to a competitive salary and access to our profit share scheme, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On-site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award‐winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two 'in‐office' days per week.
• A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7 am and 7 pm.

Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment. We are committed to being open and transparent in our recruitment and reward processes.

About Us: Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment. We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds.

Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment – meaning flexible working patterns to accommodate individual needs.