At a Glance
- Tasks: Support the Data Journey team with coordination, governance, and client delivery.
- Company: Join a leading consultancy with a collaborative and innovative culture.
- Benefits: Flexible working, competitive salary, profit share, and ongoing personal development.
- Other info: Embrace a hybrid working model and enjoy regular social activities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: GCSEs in Maths and English, strong organisational skills, and experience supporting senior stakeholders.
The predicted salary is between 30000 - 40000 £ per year.
The Vacancy
Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. The team plays a key role in delivering a market-leading service to clients and members across Defined Benefit (DB), Defined Contribution (DC) and CARE pension arrangements. An exciting opportunity is available to join this department as a Personal Assistant within the Data Journey team, based in Birmingham, Edinburgh or Glasgow.
What will the role involve?
This role supports the Data Journey leadership team and wider delivery by providing high-quality personal assistant, coordination and operational support. The role combines diary and stakeholder support with hands-on involvement in programme governance and team operations. It is a key enabler of the DJ programme, helping to ensure work remains organised, deadlines are met and a consistent service is delivered to clients and colleagues.
Key Responsibilities
- Governance of the Data Journey programme
- Coordinate meetings, including scheduling and preparation of agendas and papers
- Take minutes where required and track actions through to completion
- Maintain forward plans, key programme milestones and OKRs
- Maintain and update the Data Journey Programme SharePoint and Proposition sites, ensuring content remains accurate and up to date
- Organise content so it is easy to access and use across the team and wider firm
- Support permissions and access across SharePoint and Teams environments
Delivery and client support
- Support the client billing process, including downloading information for analysis, bill preparation and tracking progress
- Manage shared mailboxes, ensuring queries are resolved or directed appropriately
- Support the management of mail received from pension scheme members via the Data Journey PO Box, ensuring enquiries are directed appropriately and recorded on member administration records
Programme operations and team support
- Work with the Client Delivery Lead and Project Management team to support governance of the client delivery team
- Coordinate planning and arrangements for team meetings and events
- Support onboarding of new joiners, including system access and setup
- Maintain key team documents, distribution lists and shared resources
- Support time recording, expenses, travel and wider team administration
What’s required to succeed in this role?
- GCSE / Scottish standard (or equivalent) in Maths and English at Grade B or above, or relevant comparable experience
- Experience supporting senior stakeholders in a fast-paced environment
- Strong diary and inbox management skills
- Excellent planning and organisational skills, with the ability to prioritise effectively
- Confidence in managing multiple tasks and switching between priorities
- Ability to produce clear and accurate documents and communications
- Confident using Microsoft Office and collaboration tools
- Able to quickly learn new systems, processes and procedures
- Experience producing reports, presentations and communications in line with internal standards
- Knowledge of SharePoint, Dynamics or similar systems
- High attention to detail and accuracy
- Strong interpersonal skills, with the ability to build effective working relationships at all levels and collaborate with others
- A flexible and proactive approach to problem solving, with the ability to demonstrate initiative and handle confidential information with discretion and integrity
Applications are welcomed from individuals who may not meet all of the criteria but demonstrate the potential to develop the required skills with support. Additional relevant experience or knowledge not listed is also encouraged.
What’s on offer?
- A flexible benefits package tailored to individual lifestyle and needs
- A collaborative and supportive working environment where ideas are encouraged
- On-site mental health and wellbeing support
- Ongoing personal and professional development, including mentoring and access to the Aspire learning portal
- Regular social activities, three days of paid volunteering leave each year, and a day’s leave to celebrate a birthday
- Hybrid working, with an expectation of two in-office days per week
- A flexible working window between 7am and 7pm
Applications are reviewed on a rolling basis, so early submission is encouraged to avoid disappointment.
About Us
Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment. We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.
Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards. We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.
We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.
Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment – meaning flexible working patterns to accommodate individual needs.
If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know. Together, we can make this the best job you’ll ever have.
We Offer
Our culture
We live and breathe our four values – friendly, confident, partnering and straightforward – and genuinely care about our people, clients, community and the environment.
Job satisfaction
Every employee can genuinely make a difference and contribute towards achieving our purpose – together, building better futures. Whether that’s helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.
Reward and wellbeing
We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.
Flexible working
We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.
Latest technology
We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.
Career development
There is no linear path – learning opportunities are plentiful and empower you to carve out your own career.
Personal Assistant in Glasgow employer: Hymans Robertson
Join a dynamic and supportive team as a Personal Assistant in our Third Party Administration department, where your contributions will directly impact our clients and colleagues. With a strong focus on employee wellbeing, flexible working arrangements, and ongoing professional development, we foster an inclusive culture that encourages innovative thinking and personal growth. Located in vibrant cities like Birmingham, Edinburgh, or Glasgow, you'll enjoy a collaborative work environment that values your ideas and offers a competitive benefits package tailored to your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Assistant in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hymans Robertson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hymans Robertson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Personal Assistant in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hymans Robertson:Your cover letter is your chance to shine! Tell us why you want to work at Hymans Robertson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hymans Robertson!
How to prepare for a job interview at Hymans Robertson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
