Pensions Administrator in Glasgow

The Vacancy Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients.
They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.
We currently have an exciting opportunity to join this department as a Pensions Administrator, within our Client Services team in our Glasgow Office.
What will your role look like?
You will work as part of a dynamic administration team to deliver high quality administration services to members and clients, both internally and externally, on DB (Defined Benefit), DC (Defined Contribution) and CARE pension arrangements.
This includes assisting members with various processes and queries, whilst also aiding and developing less experienced members of the team.
Though this is a varied role, your key tasks will include: Maintains and updates member records on the Universal Pensions Management system (UPM) and processes member events, including retirements, deaths, joiners, early leavers, transfers in and out, illustrative quotations.
Completes all processes in a timely manner and with high quality outputs.
Ensures a professional and friendly service is provided by the team, and that the agreed scope, timescale and quality is delivered to clients in line with service levels.
Ensures work is allocated and processed in accordance with guidelines, procedures and service quality standards.
Identifies exceptions and errors and raises these with the Team Leader so as to mitigate risk (financial, reputation and regulatory).
Ensures the standard complaint procedure is followed by reporting all complaints and errors to the Team Leader at an early stage.
Gathers and reports client/member feedback to the Team Leader and proactively takes responsibility for implementing service improvements based on feedback.
Ensures mandatory Doer process is carried out consistently and effectively.
Ensures all work on a client is chargeable, goes to the right code and ensures chargeability expectations of 75% is met.
Acts as a point of reference for less experienced team members.
Assists with annual and periodic scheme events such as pension increase and renewals.
Supports with maintenance of scheme cash-books,