At a Glance
- Tasks: Be the friendly face of our Birmingham office, managing calls and welcoming clients.
- Company: Join a supportive team at Hymans Robertson, where your ideas matter.
- Benefits: Enjoy flexible benefits, mental health support, and paid volunteering days.
- Other info: Collaborative environment with regular social activities and a focus on personal growth.
- Why this job: Make a real impact in a dynamic role with great career development opportunities.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 € per year.
We currently have an exciting opportunity to join our facilities team as a Front of House & Facilities Assistant on a full-time on‑site basis in our Birmingham office. The shift pattern is Monday‑Friday 9am‑5pm.
What will your role look like? You’ll act as the first point of contact, providing professional reception services including greeting clients and staff, managing calls via Microsoft Teams, and coordinating visitor sign‑in. You will also support the office manager with facilities and general tasks related to the day‑to‑day running of the Birmingham office. This is a diverse and exciting role that combines front‑of‑house and facilities support.
Key tasks:
- Answer calls politely, quickly, and efficiently.
- Meet and greet all Hymans Robertson clients/visitors and staff in a professional manner.
- Maintain the meeting room diary.
- Record and handle all incoming and outgoing couriers.
- Ensure all meeting rooms and reception area is kept to a high standard.
- Monitor meeting rooms – setting up and clearing rooms for lunches, meetings and events, including breaking down and re‑setting tables.
- Distribution of external and internal mail.
- Ensuring external post is sent by the most appropriate method.
- Monitoring and ordering stationery.
- Managing delivery of all goods.
- Ordering and delivering records from off‑site storage facility.
- Ensure the tidiness of the general office environment.
- Adhere to the Firm’s Information Security standards, policies and procedures.
- Responsibility for filing and archiving, keeping filing cabinets tidy and ensuring all filing is kept up to date.
- Archiving retrieval and return using online portal.
- Invoicing.
- H&S inductions, new‑starter set‑ups.
- Workstation assessments.
- Other ad‑hoc facilities and general support to the office manager.
To enjoy and succeed in this role, you will have:
- The ability to communicate at all levels.
- A polite and friendly manner.
- Strong efficiency and punctuality.
- Excellent team‑working skills with the ability to work on own initiative.
- Experience of working a switchboard would be an advantage.
- A working knowledge of Microsoft Office and Microsoft Excel.
- Excellent organisational and prioritising skills.
- Flexible approach to work.
- Proactive and self‑motivated.
- Professional approach in all work activities and client dealings.
Benefits:
- A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
- A collaborative and encouraging work environment where your thinking and ideas are encouraged.
- On‑site mental health and wellbeing assistance.
- A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award‑winning learning portal, Aspire.
- Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
- We offer a competitive salary and access to our profit share scheme.
This vacancy does not currently meet the minimum salary threshold requirements for Skilled Worker sponsorship within the UK. If you require sponsorship, please let us know. We are committed to openness and transparency in our recruitment and reward processes.
Front of House Assistant in Birmingham employer: Hymans Robertson
Hymans Robertson is an exceptional employer, offering a vibrant and supportive work culture in our Birmingham office. As a Front of House & Facilities Assistant, you'll enjoy a flexible benefits package tailored to your lifestyle, alongside opportunities for personal and professional growth through our award-winning learning portal. With a commitment to employee wellbeing and a collaborative environment, we ensure that every team member feels valued and empowered to contribute their ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Birmingham
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and culture can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Assistant, you'll be the first point of contact, so being polite and friendly is key. Try role-playing with a friend to get comfortable with greeting clients and managing calls.
✨Tip Number 3
Be proactive during the interview. Ask questions about the team dynamics and how you can contribute to the office environment. This shows you're not just looking for any job, but that you want to make a real impact.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and remind them of your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining their team.
We think you need these skills to ace Front of House Assistant in Birmingham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re looking for someone who fits in with our team!
Tailor Your Application:Make sure to customise your application to match the Front of House & Facilities Assistant role. Highlight your relevant experience, especially any customer service or office management skills. This will help us see how you can contribute to our Birmingham office!
Show Off Your Skills:Don’t forget to mention your organisational and communication skills! We love candidates who can juggle multiple tasks while keeping a smile on their face. If you’ve got experience with Microsoft Teams or switchboards, make sure to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Hymans Robertson
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House & Facilities Assistant. Familiarise yourself with tasks like managing calls, greeting clients, and maintaining meeting rooms. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Practice Your Communication Skills
Since this role requires excellent communication at all levels, practice how you introduce yourself and respond to common interview questions. Use clear and polite language, and don’t forget to smile! This will show that you have the friendly manner they’re looking for.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Think of examples from your past experiences where you successfully organised events or managed schedules. Highlighting your organisational skills will reassure them that you can handle the diverse tasks of the role.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the team dynamics or the office environment. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
