At a Glance
- Tasks: Diagnose, repair, and maintain cutting-edge diagnostic instruments for food safety.
- Company: Join Hygiena, a leader in rapid microbiology diagnostics with a global impact.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for professional development.
- Other info: Dynamic work environment with clear career progression opportunities.
- Why this job: Make a difference in food safety while developing your technical skills.
- Qualifications: Strong problem-solving skills and experience with diagnostic instruments required.
The predicted salary is between 40500 - 49500 £ per year.
Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world.
Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively.
Solutions are sold in a wide range of industries globally, but the core focus is food safety.
Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!
Who we are
We create innovative diagnostics for a healthier world.
As representatives of the One Health approach, we are convinced that the health of humans, animals and the common environment are interconnected.
Specializing in food safety throughout the value chain, we develop, distribute, and improve rapid molecular tests and analysis tools.
Our solutions are reliable, easy to use and correct – to make the world a safer place.
General description
The Repair Centre Engineer is responsible for the diagnosis, repair, calibration, maintenance, and lifecycle management of Hygiena diagnostic instruments, with a primary focus on the En SURE Touch and System SURE product platforms.
The role ensures that instruments are serviced efficiently, accurately, and in compliance with quality and regulatory requirements to support customer satisfaction and business objectives.
Working within the Technical Service function, the Repair Centre Enginer is accountable for maintaining high standards of repair quality, documentation accuracy, inventory control and repair centre operations, whilst providing technical expertise and support to internal stakeholders and customers.
The role contributes to operational excellence through effective troubleshooting, process improvement, and adherence to Hygiena’s quality management system.
Responsibilities
- Instrument Repair & Maintenance (Primary Focus ~50–60%)
- Perform diagnostics, troubleshooting, repair, and preventive maintenance on instruments, especially:
- En SURE Touch
- System SURE Plus
- En SURE / Innovate (as applicable)
- Execute repairs in accordance with manufacturer SOPs and quality standards
- Conduct calibration and functional verification before release
- Support hardware, firmware, and system-level troubleshooting
- Ensure all devices meet performance and quality requirements prior to shipment
- Repair Center Operations & Device Flow (~10–20%)
- Manage incoming and outgoing instruments between customers, service centers, and partners
• Perform
- Incoming goods inspection
- Return inspection and failure assessment
- Prepare instruments for redistribution or replacement
- Support repair center workflow optimization and turnaround time targets
- Documentation & System Tracking (~10–15%)
- Create and maintain repair records, service reports, and calibration documentation
• Ensure accurate tracking in
- CRM systems
- ERP systems (e. g., Navision)
- Maintain traceability of instruments and repair history
- Prepare quality-relevant documentation (QM protocols)
- Spare Parts & Inventory Management (~10–15%)
- Manage spare parts inventory and consumption tracking
- Conduct cycle counts and ensure system accuracy
- Initiate procurement requests for required parts
- Control stock issuance for repairs and service activities
- Customer & Technical Support (~5–10%)
- Provide technical support and remote troubleshooting to internal teams and customers
- Support complaint handling and root cause analysis
- Deliver clear feedback to service, QA, and product teams
- Quality & Compliance
• Ensure compliance with
- Internal SOPs
- Quality Management System (QMS)
- Regulatory and safety requirements
- Maintain a high standard of documentation accuracy and audit readiness
- Scope of Work (Your Requested Focus)
- Primary ownership of repair center activities for En SURE Touch and System SURE systems
• Ensure
- High repair quality and consistency
- Accurate system tracking and documentation
- Efficient turnaround times
- Act as technical expert for ATP luminometer platforms
Qualifications
- Soft Skills and Competencies
- Strong analytical and problem solving capability.
- High attention to detail and document accuracy.
- Good interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Analytical mindset, comfortable with data collection and reporting.
- Strong communication skills and customer orientated mindset.
- Technical Skills
- Strong electrical and mechanical troubleshooting skills
- Experience with: Diagnostic instruments: Calibration and testing procedures.
- Familiarity with CRM/ERP systems (eg Navision).
- Development Opportunities
- Opportunity to gain hands-on experience in facilities management, health & safety, and operational excellence.
- Exposure to process improvement projects and potential for professional development (e. g., Lean, H&S qualifications).
- Career progression pathway to
Facilities & Operational Excellence Manager or specialist H&S/CI roles.
Working conditions
- Primarily repair centre/office based on site
- Limited travel (if required for training or support)
- Standard technical service and laboratory equipment environment.
We can only accept application documents in ENGLISH .
Repair Centre Technician (m/f/d) in Stevenage employer: Hygiena
Hygiena is an exceptional employer, offering a dynamic work environment in Camarillo, California, where innovation meets purpose. As a Repair Technician I, you will play a crucial role in ensuring the quality and reliability of diagnostic instruments that contribute to food safety and public health. With a strong focus on employee growth, Hygiena provides opportunities for hands-on experience, professional development, and a clear career progression pathway, all while fostering a collaborative and supportive culture dedicated to making the world a safer place.
StudySmarter Expert Advice🤫
We think this is how you could land Repair Centre Technician (m/f/d) in Stevenage
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Hygiena, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Repair Centre Technician (m/f/d) in Stevenage
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Hygiena specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Hygiena
✨Know Your Manufacturing Processes
Before you walk into the interview with Hygiena, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Hygiena value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
