Repair Centre Technician in Luton

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to prevent illness and save lives, comply with regulations, protect products and brands, and run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety.

Who we are: We create innovative diagnostics for a healthier world. As representatives of the One Health approach, we are convinced that the health of humans, animals, and the common environment are interconnected. Specializing in food safety throughout the value chain, we develop, distribute, and improve rapid molecular tests and analysis tools. Our solutions are reliable, easy to use, and correct – to make the world a safer place.

General description: The Repair Centre Engineer is responsible for the diagnosis, repair, calibration, maintenance, and lifecycle management of Hygiena diagnostic instruments, with a primary focus on the EnSURE Touch and SystemSURE product platforms. The role ensures that instruments are serviced efficiently, accurately, and in compliance with quality and regulatory requirements to support customer satisfaction and business objectives.

Working within the Technical Service function, the Repair Centre Engineer is accountable for maintaining high standards of repair quality, documentation accuracy, inventory control, and repair centre operations, whilst providing technical expertise and support to internal stakeholders and customers. The role contributes to operational excellence through effective troubleshooting, process improvement, and adherence to Hygiena’s quality management system.

Responsibilities:

• Instrument Repair & Maintenance (Primary Focus ~50–60%)
  • Perform diagnostics, troubleshooting, repair, and preventive maintenance on instruments, especially: EnSURE Touch, SystemSURE Plus, EnSURE / Innovate (as applicable).
  • Execute repairs in accordance with manufacturer SOPs and quality standards.
  • Conduct calibration and functional verification before release.
  • Support hardware, firmware, and system-level troubleshooting.
  • Ensure all devices meet performance and quality requirements prior to shipment.
• Repair Center Operations & Device Flow (~10–20%)
  • Manage incoming and outgoing instruments between customers, service centers, and partners.
  • Perform incoming goods inspection, return inspection, and failure assessment.
  • Prepare instruments for redistribution or replacement.
  • Support repair center workflow optimization and turnaround time targets.
• Documentation & System Tracking (~10–15%)
  • Create and maintain repair records, service reports, and calibration documentation.
  • Ensure accurate tracking in CRM systems and ERP systems (e.g., Navision).
  • Maintain traceability of instruments and repair history.
  • Prepare quality-relevant documentation (QM protocols).
• Spare Parts & Inventory Management (~10–15%)
  • Manage spare parts inventory and consumption tracking.
  • Conduct cycle counts and ensure system accuracy.
  • Initiate procurement requests for required parts.
  • Control stock issuance for repairs and service activities.
• Customer & Technical Support (~5–10%)
  • Provide technical support and remote troubleshooting to internal teams and customers.
  • Support complaint handling and root cause analysis.
  • Deliver clear feedback to service, QA, and product teams.
• Quality & Compliance
  • Ensure compliance with internal SOPs, Quality Management System (QMS), and regulatory and safety requirements.
  • Maintain a high standard of documentation accuracy and audit readiness.

Scope of Work (Your Requested Focus)

• Primary ownership of repair center activities for EnSURE Touch and SystemSURE systems.
• Ensure high repair quality and consistency.
• Accurate system tracking and documentation.
• Efficient turnaround times.
• Act as technical expert for ATP luminometer platforms.

Qualifications:

• Soft Skills and Competencies
  • Strong analytical and problem-solving capability.
  • High attention to detail and document accuracy.
  • Good interpersonal and communication skills.
  • Ability to work independently and as part of a team.
  • Analytical mindset, comfortable with data collection and reporting.
  • Strong communication skills and customer-oriented mindset.
• Technical Skills
  • Strong electrical and mechanical troubleshooting skills.
  • Experience with diagnostic instruments: Calibration and testing procedures.
  • Familiarity with CRM/ERP systems (e.g., Navision).

Development Opportunities:

• Opportunity to gain hands-on experience in facilities management, health & safety, and operational excellence.
• Exposure to process improvement projects and potential for professional development (e.g., Lean, H&S qualifications).
• Career progression pathway to Facilities & Operational Excellence Manager or specialist H&S/CI roles.

Working conditions:

• Primarily repair centre/office based on site.
• Limited travel (if required for training or support).
• Standard technical service and laboratory equipment environment.

We can only accept application documents in ENGLISH.