At a Glance
- Tasks: Diagnose and repair cutting-edge diagnostic instruments while ensuring top-notch quality.
- Company: Join a leading company in the diagnostic technology sector with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference by ensuring high-quality instruments that impact customer satisfaction.
- Qualifications: Strong problem-solving skills and experience with diagnostic instruments are essential.
The predicted salary is between 30000 - 40000 £ per year.
GENERAL PURPOSE
The Repair Centre Engineer is responsible for the diagnosis, repair, calibration, maintenance, and lifecycle management of Hygiena diagnostic instruments, with a primary focus on the EnSURE Touch and SystemSURE product platforms. The role ensures that instruments are serviced efficiently, accurately, and in compliance with quality and regulatory requirements to support customer satisfaction and business objectives.
Working within the Technical Service function, the Repair Centre Engineer is accountable for maintaining high standards of repair quality, documentation accuracy, inventory control and repair centre operations, whilst providing technical expertise and support to internal stakeholders and customers. The role contributes to operational excellence through effective troubleshooting, process improvement, and adherence to Hygiena’s quality management system.
Responsibilities
- Instrument Repair Maintenance (Primary Focus ~50–60%)
- Perform diagnostics, troubleshooting, repair, and preventive maintenance on instruments, especially: EnSURE Touch, SystemSURE Plus, EnSURE / Innovate (as applicable).
- Execute repairs in accordance with manufacturer SOPs and quality standards.
- Conduct calibration and functional verification before release.
- Support hardware, firmware, and system-level troubleshooting.
- Ensure all devices meet performance and quality requirements prior to shipment.
- Repair Center Operations Device Flow (~10–20%)
- Manage incoming and outgoing instruments between customers, service centers, and partners.
- Perform incoming goods inspection, return inspection, and failure assessment.
- Prepare instruments for redistribution or replacement.
- Support repair center workflow optimization and turnaround time targets.
- Documentation System Tracking (~10–15%)
- Create and maintain repair records, service reports, and calibration documentation.
- Ensure accurate tracking in CRM systems and ERP systems (e.g., Navision).
- Maintain traceability of instruments and repair history.
- Prepare quality-relevant documentation (QM protocols).
- Spare Parts Inventory Management (~10–15%)
- Manage spare parts inventory and consumption tracking.
- Conduct cycle counts and ensure system accuracy.
- Initiate procurement requests for required parts.
- Control stock issuance for repairs and service activities.
- Customer Technical Support (~5–10%)
- Provide technical support and remote troubleshooting to internal teams and customers.
- Support complaint handling and root cause analysis.
- Deliver clear feedback to service, QA, and product teams.
- Quality Compliance
- Ensure compliance with internal SOPs, Quality Management System (QMS), and regulatory and safety requirements.
- Maintain a high standard of documentation accuracy and audit readiness.
Scope of Work (Your Requested Focus)
- Primary ownership of repair center activities for EnSURE Touch and SystemSURE systems.
- Ensure high repair quality and consistency.
- Accurate system tracking and documentation.
- Efficient turnaround times.
- Act as technical expert for ATP luminometer platforms.
REQUIRED Qualifications
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position.
- Soft Skills and Competencies
- Strong analytical and problem solving capability.
- High attention to detail and document accuracy.
- Good interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Analytical mindset, comfortable with data collection and reporting.
- Strong communication skills and customer orientated mindset.
- Technical Skills
- Strong electrical and mechanical troubleshooting skills.
- Experience with diagnostic instruments: Calibration and testing procedures.
- Familiarity with CRM/ERP systems (e.g., Navision).
Repairs technician employer: Hygiena International Limited
Hygiena is an exceptional employer, offering a dynamic work environment where innovation and quality are at the forefront of our mission. As a Repairs Technician, you will benefit from a culture that prioritises employee growth through continuous training and development opportunities, while also enjoying a collaborative atmosphere that values your contributions. Located in a state-of-the-art facility, we provide a supportive workplace that encourages excellence and ensures compliance with industry standards, making it a rewarding place to advance your career.
Contact Details:
Hygiena International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs technician
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We think you need these skills to ace Repairs technician
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Repairs technician, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Hygiena International Limited a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Hygiena International Limited specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Hygiena International Limited
✨Brush Up on Core Engineering Principles
Before heading into the interview with Hygiena International Limited, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
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✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
