Customer Service Assistant | Entertainment Industry
Nottingham
Part-time
We're looking for a friendly, organised Customer Service Assistant to join a growing entertainment business in Nottingham, supporting customers with bookings and event enquiries.
This is a great opportunity for someone who enjoys helping people, communicates well and has an interest in live events, music or entertainment.
The role
- Respond to customer enquiries via email and an online support inbox
- Help customers with orders, bookings, amendments and ticket delivery
- Prioritise urgent queries and make sure customers receive clear, helpful responses
- Handle complaints professionally, escalating more complex issues when needed
- Keep customer records accurate and handle personal information confidentially
- Spot recurring issues and help improve customer support processes
What we're looking for
- Some experience in a customer-facing or customer service role (retail, events, hospitality, online customer support, or similar environment)
- Strong written communication and attention to detail
- Someone organised, reliable and comfortable juggling priorities
- A calm, patient approach when dealing with customer issues
- Confidence using computers and learning new systems
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Customer Service Assistant | Entertainment Industry in Nottingham employer: Hyered
Join a dynamic and innovative multi-site creative and hospitality business in London, where you'll have the chance to shape operational strategies and lead high-performing teams. With a strong focus on employee development, competitive salaries, equity options, and access to state-of-the-art creative facilities, this company fosters a vibrant work culture that values creativity and collaboration. As part of a rapidly growing venture-backed organisation, you'll enjoy unique opportunities for professional growth while contributing to an exciting community-driven environment.
