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- Tasks: Be the go-to person for performers and venues, solving queries and coordinating schedules.
- Company: Dynamic events organisation making waves in the live performance industry.
- Benefits: Competitive salary, flexitime, team outings, and a supportive culture.
- Why this job: Join a fast-paced team that values social impact and community support.
- Qualifications: Experience in customer service or sales support, with strong communication skills.
- Other info: Perfect for those who thrive in a people-oriented environment.
The predicted salary is between 26000 - 35000 ÂŁ per year.
Customer Service Representative | Events Industry
Office Based
Flexitime
£30,000–£35,000
đź“Ť Sutton | Full-Time
We are currently recruiting on behalf of a dynamic and growing events organisation based in Sutton. This company is making a meaningful impact in the live performance space, working with both performers and venues across the UK. As they continue to expand, they are seeking a Customer Service Representative to join their team.
This is a fantastic opportunity for an individual with a background in customer support or sales support, who thrives in a client-facing environment and enjoys working with a variety of stakeholders.
Key Responsibilities:
- Serve as the primary point of contact for both performers and venues, responding to enquiries and resolving issues in a timely and professional manner.
- Support users of the company’s event management app, assisting with technical queries and general platform guidance.
- Coordinate schedules and availability, helping to match performers to venues and manage shift arrangements effectively.
- Build and maintain strong working relationships, providing excellent customer service and fostering a positive user experience.
- Utilise tools such as Microsoft Excel and Outlook to track bookings, update records, and manage communications.
Candidate Profile:
- Previous experience in a customer service, client support, or sales support role is essential.
- A confident and empathetic communicator, both written and verbal.
- Highly organised, with strong attention to detail and problem-solving skills.
- Resilient and enthusiastic, with the ability to remain calm and professional under pressure.
- Proficient in Microsoft Office, particularly Excel and Outlook.
What’s on Offer:
- Competitive salary of £30,000–£35,000 depending on experience.
- Office-based role in Sutton with a flexitime arrangement – no fixed start or finish times.
- A supportive, social company culture, including quarterly team outings and regular team-building events.
- The opportunity to work for a company that actively supports the local community, contributing to charities focused on mental health and providing resources for disadvantaged children.
- This is a rewarding role for someone who enjoys working in a fast-paced, people-oriented environment and wants to be part of a company that values both commercial success and social impact.
Please apply here if you think you\’d be a good fit or send me an email directly at paddy@hyered.co.uk
Customer Service Representative | Events Industry employer: Hyered
Contact Detail:
Hyered Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative | Events Industry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their events and values. This will help you connect with them during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with performers and venues, make sure you can articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate how you handle challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Service Representative | Events Industry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in customer support or sales support, and show how your skills align with the responsibilities mentioned in the job description.
Showcase Your Communication Skills: Since this role requires strong written and verbal communication, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to convey your enthusiasm for the events industry!
Highlight Your Organisational Skills: The job involves coordinating schedules and managing communications, so be sure to mention any relevant experience you have in these areas. Use specific examples to illustrate how you've successfully managed multiple tasks in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s a straightforward process, and we can’t wait to see your application come through!
How to prepare for a job interview at Hyered
✨Know the Company Inside Out
Before your interview, do some homework on the events organisation. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Highlight your ability to remain calm under pressure and how you’ve built strong relationships with clients.
✨Familiarise Yourself with the Tools
Since the role involves using Microsoft Excel and Outlook, brush up on your skills with these tools. Be ready to discuss how you've used them in previous roles, especially in tracking bookings or managing communications.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your enthusiasm for the role. Inquire about the team culture, upcoming events, or how they measure success in customer service. This shows you’re engaged and thinking long-term.