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For Companies At a Glance
- Tasks: Lead the launch and operations of a creative space in Shoreditch.
- Company: Fast-growing startup redefining music and creator spaces.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Why this job: Shape a flagship venue and support a vibrant creative community.
- Qualifications: Experience in hospitality or creative environments and team management skills.
- Other info: Join a passionate team and thrive in a fast-paced, innovative setting.
The predicted salary is between 43000 - 52000 £ per year.
A fast-growing creative industries startup is preparing to open a new flagship site in Shoreditch in Summer 2026 and is seeking an exceptional General Manager to join the founding team. This business is building a new category within music and creator spaces, combining high-end studios, flexible workspaces, social areas, and a strong member community. The Shoreditch site will be its most ambitious location to date, and this role offers a rare chance to shape, launch, and scale a flagship venue from day one.
Working closely with the Head of Operations, the General Manager will take full ownership of on-site performance, team leadership, member experience, and commercial success through pre-opening, launch, and live operations.
This is the most senior on-site position at the Shoreditch location, with end-to-end accountability for operational excellence, people leadership, and financial performance. The ideal candidate will bring a hospitality-led mindset, strong commercial instincts, and a genuine passion for creative communities. This is a hands-on, entrepreneurial role suited to someone who enjoys building things from the ground up and setting the standard for how a site operates and feels.
Key Responsibilities- Pre-Opening & Launch
- Support mobilisation, setup, and launch of the new Shoreditch site
- Help define operational processes, standards, and ways of working
- Recruit, onboard, and train the founding on-site team
- Ensure systems, suppliers, contractors, and partners are fully ready for opening
- Act as a culture carrier, embedding company values from day one
- Site Operations & Facilities
- Oversee daily operations across studios, workspaces, offices, bars, and shared areas
- Maintain all spaces and equipment to a consistently high standard
- Manage facilities, maintenance, contractors, and service agreements
- Hold full responsibility for fire safety, health & safety, and site compliance
- Own and uphold operational processes that deliver an exceptional member experience
- Team Leadership
- Build, lead, and develop a high-performing on-site team
- Create clarity around roles, accountability, and ownership
- Deliver regular one-to-ones, coaching, feedback, and performance reviews
- Support long-term development and progression of team members
- Be a visible, hands-on leader on site
- Member Experience & Community
- Own senior relationships with members across studios, workspace, and offices
- Act as the escalation point for complex or sensitive member issues
- Be accountable for member satisfaction, retention, and NPS
- Foster a strong, engaged creative community aligned with the brand’s ethos
- Commercial & Financial Performance
- Own and deliver monthly, quarterly, and annual revenue targets
- Contribute to reporting across operational and commercial KPIs
- Oversee invoicing, credit control, and payment processes
- Support growth initiatives and revenue optimisation alongside central teams
- Proven experience in hospitality, members’ clubs, coworking, flexible workspace, or creative-led environments
- At least 3 years’ experience managing and developing teams
- Strong background in building operations or venue management
- Bar management experience or knowledge preferred
- Comfortable operating across multidisciplinary environments (F&B, studios, events, workspace)
- Experience working in startup or scale-up environments
- Strong communicator with excellent organisational skills
- Resilient, adaptable, and motivated by building something new
You’ll Thrive in This Role If You…
- Want to open and shape a flagship site from the very beginning
- Are passionate about music, creative culture, and supporting creators
- Lead with empathy and a hospitality-first mindset
- Perform well in fast-paced, ambiguous environments
- Bring calm, clarity, and structure under pressure
- Are ambitious, curious, and excited to grow with a scaling business
General Manager | Creative Space in City of London employer: Hyered
Contact Detail:
Hyered Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager | Creative Space in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the creative industries. Attend events, join relevant groups, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get the chance to chat with hiring managers or team members, let your enthusiasm for music and creative culture shine through. Share your ideas on how you can contribute to building a vibrant community at the new Shoreditch site.
✨Tip Number 3
Prepare for interviews by researching the company’s values and mission. Think about how your experience aligns with their goals, especially in hospitality and team leadership. We want to see that you’re not just a fit for the role, but also for the culture we’re creating.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our exciting journey from the ground up. Don’t miss out on this opportunity!
We think you need these skills to ace General Manager | Creative Space in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for creative communities and music shine through. We want to see how your experiences align with our mission and how you can contribute to building something amazing from the ground up.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in hospitality and team management. We’re looking for someone who can lead a high-performing team, so showcase your leadership skills and any successes you've had in similar roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the perfect fit for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hyered
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission, values, and what they stand for. Understand their approach to creative spaces and how they plan to shape the community in Shoreditch. This will not only show your genuine interest but also help you align your answers with their vision.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples of how you've successfully led teams in the past, especially in fast-paced or creative environments. Be ready to discuss how you foster team development and maintain high morale, as this role demands a hands-on leader who can inspire others.
✨Demonstrate Your Commercial Acumen
This position requires strong commercial instincts. Brush up on your knowledge of financial performance metrics and be prepared to discuss how you've driven revenue growth in previous roles. Think about specific strategies you've implemented that could apply to the new Shoreditch site.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios related to member experience or operational challenges you might face in a startup environment. Practise articulating your thought process and how you would handle these situations effectively.
